The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010
The charts compare visitors’ answered in the survey about customer service of the Parkway Hotel in 2005 and 2010.
It is clear that the rate of visitors replied about satisfaction increased from 2005 to 2010.
In terms of positive feedback, at the start of the period, with a mere of 5 % guest hotel rated customer service as excellent. This figure witnessed a significant rise to 28 % in 2010. The percentage of visitors replied good in hotel’s customer servise was 14 % in 2005. However this rate rose dramatically to 39% in 2010 which was nearly third as high as this rate in 2005.
When it comes to negative response, in 2005, 45 % of hotel customer answered satisfactory in the survey while this rate was only 17 % in 2010. The rate of visitor replied poor in the survey in 2005 was 21% and this proportion decreased sharply to 12% in 2010. Similarlly, 15% of hotel guest answered very poor in the survey in 2005 and this rate experienced a significant drop to 4% in 2010.
Grammar and spelling errors:
Line 3, column 78, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
... start of the period, with a mere of 5 % guest hotel rated customer service as ex...
^^
Line 3, column 278, Rule ID: SENT_START_CONJUNCTIVE_LINKING_ADVERB_COMMA[1]
Message: Did you forget a comma after a conjunctive/linking adverb?
Suggestion: However,
...os;s customer servise was 14 % in 2005. However this rate rose dramatically to 39% in 2...
^^^^^^^
Line 4, column 206, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...plied poor in the survey in 2005 was 21% and this proportion decreased sharply to...
^^
Transition Words or Phrases used:
however, if, third, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.0 71% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 9.0 5.60731707317 161% => OK
Preposition: 37.0 33.7804878049 110% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalization wanted.
Performance on vocabulary words:
No of characters: 815.0 965.302439024 84% => OK
No of words: 173.0 196.424390244 88% => OK
Chars per words: 4.71098265896 4.92477711251 96% => OK
Fourth root words length: 3.62669911048 3.73543355544 97% => OK
Word Length SD: 2.75425896232 2.65546596893 104% => OK
Unique words: 87.0 106.607317073 82% => OK
Unique words percentage: 0.50289017341 0.547539520022 92% => OK
syllable_count: 237.6 283.868780488 84% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Interrogative: 1.0 0.114634146341 872% => Less interrogative sentences wanted.
Article: 3.0 4.33902439024 69% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 4.0 3.36585365854 119% => OK
Performance on sentences:
How many sentences: 9.0 8.94146341463 101% => OK
Sentence length: 19.0 22.4926829268 84% => OK
Sentence length SD: 24.4903609156 43.030603864 57% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 90.5555555556 112.824112599 80% => OK
Words per sentence: 19.2222222222 22.9334400587 84% => OK
Discourse Markers: 2.77777777778 5.23603664747 53% => More transition words/phrases wanted.
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 3.0 1.69756097561 177% => OK
Sentences with positive sentiment : 4.0 3.70975609756 108% => OK
Sentences with negative sentiment : 3.0 1.13902439024 263% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 4.09268292683 49% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.332866174472 0.215688989381 154% => OK
Sentence topic coherence: 0.167486891093 0.103423049105 162% => OK
Sentence topic coherence SD: 0.073956859786 0.0843802449381 88% => OK
Paragraph topic coherence: 0.235045498976 0.15604864568 151% => OK
Paragraph topic coherence SD: 0.0633991802445 0.0819641961636 77% => OK
Essay readability:
automated_readability_index: 10.4 13.2329268293 79% => Automated_readability_index is low.
flesch_reading_ease: 69.11 61.2550243902 113% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 8.3 10.3012195122 81% => OK
coleman_liau_index: 10.04 11.4140731707 88% => OK
dale_chall_readability_score: 7.23 8.06136585366 90% => OK
difficult_words: 29.0 40.7170731707 71% => More difficult words wanted.
linsear_write_formula: 8.0 11.4329268293 70% => OK
gunning_fog: 9.6 10.9970731707 87% => OK
text_standard: 8.0 11.0658536585 72% => OK
What are above readability scores?
---------------------
Rates: 67.4157303371 out of 100
Scores by essay e-grader: 6.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.