The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts present how different the visitors responded to the customer service at the Parkway Hotel between 2005 and 2010.
It is evident that customer satisfaction had improved throughout the research period. Guests, who rated satisfactory and poor, made up more than half of the chart in 2005 while in 2010 these people were replaced by the ones who described the hotel’s service as good and excellent.
In 2005, only 5% of the hotel visitors considered its service to be excellent and this number increased to 28% which was nearly six times bigger in 2010. In addition, the proportion of customers with a good view saw a dramatic growth of 25% over 5 years.
However, the percentage of clients who rated satisfactory declined with a rapid rate. While there were nine in twenty in 2005, these figures had fallen down to 17% in 2010. Similarity, the proportion of people who thought customer service was poor dropped from 21% to 12%. Finally, a sudden fall in the number of “very poor” ratings in 2010 reflected positive customer’s reactions to this service.
Grammar and spelling errors:
Line 7, column 415, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...tomer's reactions to this service.
^^^
Transition Words or Phrases used:
finally, however, if, while, in addition
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 6.0 7.0 86% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 4.0 6.8 59% => More conjunction wanted.
Relative clauses : 6.0 3.15609756098 190% => OK
Pronoun: 7.0 5.60731707317 125% => Less pronouns wanted
Preposition: 33.0 33.7804878049 98% => OK
Nominalization: 4.0 3.97073170732 101% => OK
Performance on vocabulary words:
No of characters: 915.0 965.302439024 95% => OK
No of words: 181.0 196.424390244 92% => More content wanted.
Chars per words: 5.05524861878 4.92477711251 103% => OK
Fourth root words length: 3.66791821706 3.73543355544 98% => OK
Word Length SD: 2.77708818671 2.65546596893 105% => OK
Unique words: 115.0 106.607317073 108% => OK
Unique words percentage: 0.635359116022 0.547539520022 116% => OK
syllable_count: 267.3 283.868780488 94% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Article: 5.0 4.33902439024 115% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 2.0 3.36585365854 59% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 9.0 8.94146341463 101% => OK
Sentence length: 20.0 22.4926829268 89% => OK
Sentence length SD: 36.7900281712 43.030603864 85% => OK
Chars per sentence: 101.666666667 112.824112599 90% => OK
Words per sentence: 20.1111111111 22.9334400587 88% => OK
Discourse Markers: 4.44444444444 5.23603664747 85% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.276345037997 0.215688989381 128% => OK
Sentence topic coherence: 0.108271069056 0.103423049105 105% => OK
Sentence topic coherence SD: 0.0789665193129 0.0843802449381 94% => OK
Paragraph topic coherence: 0.182803856638 0.15604864568 117% => OK
Paragraph topic coherence SD: 0.0591469913094 0.0819641961636 72% => OK
Essay readability:
automated_readability_index: 12.5 13.2329268293 94% => Automated_readability_index is low.
flesch_reading_ease: 59.64 61.2550243902 97% => OK
smog_index: 3.1 6.51609756098 48% => Smog_index is low.
flesch_kincaid_grade: 9.9 10.3012195122 96% => OK
coleman_liau_index: 12.07 11.4140731707 106% => OK
dale_chall_readability_score: 8.29 8.06136585366 103% => OK
difficult_words: 42.0 40.7170731707 103% => OK
linsear_write_formula: 11.0 11.4329268293 96% => OK
gunning_fog: 10.0 10.9970731707 91% => OK
text_standard: 10.0 11.0658536585 90% => OK
What are above readability scores?
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Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.