You are the manager of a restaurant that has received a letter of complaint about the poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter,
- say how sorry you are that the person has had a poor experience.
- explain what actions has been taken against the staff member.
- offer a free meal for 4 people at the restaurant as a gesture of goodwill.
Dear Mr. Adli,
My name is Ali, a restaurant manager of Karachi Darbar located in Karama center branch.
We have just received your letter complaining about the poor service of one of our staff members and would like to convey my apologies for the bad experience that you had come crossed in your recent visit to my restaurant. However, we are thankful to you for writing it back, and highlighting the issue to take the necessary steps, and avoid such an unpleasant situation in the future.
Pleased to inform you that we had a counseling session with the respected waiter, gave him a written warning, and nominate him for outdoor training to learn how to treat customers professionally. I hope the actions taken against the particular staff would be satisfactory, and we would like to offer you a free meal of a total of four persons which would be served from a similar waiter to feel the real change in his attitude. I hope you will accept the invitation, and allow us to serve you in a better way.
I look forward to hearing from you soon to reserve a table.
Regards,
Grammar and spelling errors:
Line 17, column 1, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...w us to serve you in a better way. I look forward to hearing from you soon t...
^
Transition Words or Phrases used:
however, look, so
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 7.48453608247 53% => More to be verbs wanted.
Auxiliary verbs: 5.0 4.92783505155 101% => OK
Conjunction : 6.0 5.05154639175 119% => OK
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 27.0 32.9175257732 82% => OK
Preposition: 29.0 26.3917525773 110% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 906.0 937.175257732 97% => OK
No of words: 192.0 206.0 93% => More content wanted.
Chars per words: 4.71875 4.54256449028 104% => OK
Fourth root words length: 3.72241943641 3.78020617076 98% => OK
Word Length SD: 2.63712477584 2.54303337028 104% => OK
Unique words: 125.0 127.690721649 98% => OK
Unique words percentage: 0.651041666667 0.622605031667 105% => OK
syllable_count: 278.1 290.88556701 96% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 6.0 9.13402061856 66% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 0.0 1.83505154639 0% => More adverbial clause wanted.
Conjunction: 5.0 0.463917525773 1078% => Less conjunction wanted as sentence beginning.
Preposition: 0.0 1.44329896907 0% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 7.0 12.6804123711 55% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 27.0 16.3608247423 165% => The Avg. Sentence Length is relatively long.
Sentence length SD: 64.1404708433 44.8134815571 143% => OK
Chars per sentence: 129.428571429 76.5299724578 169% => OK
Words per sentence: 27.4285714286 16.8248392259 163% => OK
Discourse Markers: 2.42857142857 4.34317383033 56% => More transition words/phrases wanted.
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 1.0 2.54639175258 39% => OK
Sentences with positive sentiment : 4.0 7.41237113402 54% => More positive sentences wanted.
Sentences with negative sentiment : 2.0 1.49484536082 134% => OK
Sentences with neutral sentiment: 1.0 3.94845360825 25% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.291241935221 0.216113520407 135% => OK
Sentence topic coherence: 0.108263238685 0.0766984524023 141% => OK
Sentence topic coherence SD: 0.0837526847721 0.0603063233224 139% => OK
Paragraph topic coherence: 0.137620609832 0.12726935374 108% => OK
Paragraph topic coherence SD: 0.0839020755179 0.0580467560999 145% => OK
Essay readability:
automated_readability_index: 14.5 8.37731958763 173% => OK
flesch_reading_ease: 60.99 70.7449484536 86% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 11.5 7.45979381443 154% => OK
coleman_liau_index: 10.39 8.71597938144 119% => OK
dale_chall_readability_score: 8.84 7.59969072165 116% => OK
difficult_words: 47.0 41.2886597938 114% => OK
linsear_write_formula: 13.0 8.62886597938 151% => OK
gunning_fog: 12.8 8.54432989691 150% => OK
text_standard: 13.0 8.15463917526 159% => OK
What are above readability scores?
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Rates: 89.8876404494 out of 100
Scores by essay e-grader: 8.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.