The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The given pie charts depict how the customer service of the Parkway Hotel was rated in a questionnaire by a sample size of 100 visitors in the years 2005 and 2010.
Overall, most of the visitors felt that in 2005 hotel's customer service was at satisfactory level, which then improved to good in 2010.
It is conspicuous from the charts that in 2005, only a few people felt that the customer service of the hotel is excellent. Only 14 percent of the people responded in the questionnaire that the dealing of hotel with guests was good. Nearly half of the people rated the service as satisfactory whereas more than one-third of people who were not satisfied with the customer treatment by hotel, rated poor and very poor in the survey.
However, in a span of 5 years, customer services of the hotel improved a great deal. More than two-thirds of people rated the hotel services to be above average and about 17 percent of the guests rated the services satisfactory. The number of people who rated the customer services poor nearly halved and number of those who rated very poor reduced to one third, standing at 12 percent and 14 percent respectively, in year 2010.
Transition Words or Phrases used:
however, then, third, whereas
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.0 100% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 5.0 6.8 74% => OK
Relative clauses : 8.0 3.15609756098 253% => Less relative clauses wanted (maybe 'which' is over used).
Pronoun: 6.0 5.60731707317 107% => OK
Preposition: 35.0 33.7804878049 104% => OK
Nominalization: 1.0 3.97073170732 25% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 968.0 965.302439024 100% => OK
No of words: 205.0 196.424390244 104% => OK
Chars per words: 4.72195121951 4.92477711251 96% => OK
Fourth root words length: 3.78388967377 3.73543355544 101% => OK
Word Length SD: 2.55836801044 2.65546596893 96% => OK
Unique words: 94.0 106.607317073 88% => More unique words wanted.
Unique words percentage: 0.458536585366 0.547539520022 84% => More unique words wanted or less content wanted.
syllable_count: 290.7 283.868780488 102% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 2.0 4.33902439024 46% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 2.0 3.36585365854 59% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 25.0 22.4926829268 111% => OK
Sentence length SD: 38.2767471842 43.030603864 89% => OK
Chars per sentence: 121.0 112.824112599 107% => OK
Words per sentence: 25.625 22.9334400587 112% => OK
Discourse Markers: 3.625 5.23603664747 69% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.385027772746 0.215688989381 179% => OK
Sentence topic coherence: 0.207912367013 0.103423049105 201% => Sentence topic similarity is high.
Sentence topic coherence SD: 0.136918314125 0.0843802449381 162% => OK
Paragraph topic coherence: 0.299207216163 0.15604864568 192% => OK
Paragraph topic coherence SD: 0.149204550262 0.0819641961636 182% => OK
Essay readability:
automated_readability_index: 13.6 13.2329268293 103% => OK
flesch_reading_ease: 63.02 61.2550243902 103% => OK
smog_index: 3.1 6.51609756098 48% => Smog_index is low.
flesch_kincaid_grade: 10.7 10.3012195122 104% => OK
coleman_liau_index: 10.39 11.4140731707 91% => OK
dale_chall_readability_score: 7.42 8.06136585366 92% => OK
difficult_words: 33.0 40.7170731707 81% => More difficult words wanted.
linsear_write_formula: 9.0 11.4329268293 79% => OK
gunning_fog: 12.0 10.9970731707 109% => OK
text_standard: 11.0 11.0658536585 99% => OK
What are above readability scores?
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Rates: 67.4157303371 out of 100
Scores by essay e-grader: 6.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.