The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The charts illustrate the ratings of 100 guests after interviewed by a questionnaire about Parkway Hotel's customer service in 2005 and 2010. Customer rating was noted as excellent, satisfactory, very poor, good, and poor.
Overall, From 2005 to 2010, Most of the customers' satisfaction was satisfactory and its below categories were reduced and increased good and excellent categories.
In 2005, Out of 50% of 100 guests' feedback, Almost around 45% of the guests were given feedback as they are satisfied with the hotel's customer service but only 5% of visitors were reported as excellent. Very poor and good categories were given by the approximately same percentage of customers, that was around 15% and 14% comparatively. Finally, the remaining 21% of customers had expressed their opine as poor.
Comparatively, In 2010, Parkway Hotel rating was increased to 28% in the excellent category but reduced to 17% in the satisfactory category. In comparison, Approximately 39% of visitors stated customer service as good while ratings as poor and very poor were reduced to 12% and 4% respectively.
Grammar and spelling errors:
Line 3, column 41, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'customers'' or 'customer's'?
Suggestion: customers'; customer's
...Overall, From 2005 to 2010, Most of the customers satisfaction was satisfactory and its b...
^^^^^^^^^
Line 5, column 128, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'hotels'' or 'hotel's'?
Suggestion: hotels'; hotel's
...feedback as they are satisfied with the hotels customer service but only 5% of visitor...
^^^^^^
Transition Words or Phrases used:
but, finally, so, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 10.0 7.0 143% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 11.0 6.8 162% => OK
Relative clauses : 1.0 3.15609756098 32% => OK
Pronoun: 4.0 5.60731707317 71% => OK
Preposition: 28.0 33.7804878049 83% => OK
Nominalization: 1.0 3.97073170732 25% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 935.0 965.302439024 97% => OK
No of words: 174.0 196.424390244 89% => More content wanted.
Chars per words: 5.37356321839 4.92477711251 109% => OK
Fourth root words length: 3.63192868298 3.73543355544 97% => OK
Word Length SD: 3.10838793773 2.65546596893 117% => OK
Unique words: 96.0 106.607317073 90% => More unique words wanted.
Unique words percentage: 0.551724137931 0.547539520022 101% => OK
syllable_count: 281.7 283.868780488 99% => OK
avg_syllables_per_word: 1.6 1.45097560976 110% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 2.0 4.33902439024 46% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 5.0 3.36585365854 149% => OK
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 21.0 22.4926829268 93% => OK
Sentence length SD: 39.2681088799 43.030603864 91% => OK
Chars per sentence: 116.875 112.824112599 104% => OK
Words per sentence: 21.75 22.9334400587 95% => OK
Discourse Markers: 2.875 5.23603664747 55% => More transition words/phrases wanted.
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 2.0 1.69756097561 118% => OK
Sentences with positive sentiment : 4.0 3.70975609756 108% => OK
Sentences with negative sentiment : 3.0 1.13902439024 263% => Less negative sentences wanted.
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.336478640013 0.215688989381 156% => OK
Sentence topic coherence: 0.156385340701 0.103423049105 151% => OK
Sentence topic coherence SD: 0.123733169718 0.0843802449381 147% => OK
Paragraph topic coherence: 0.217816584451 0.15604864568 140% => OK
Paragraph topic coherence SD: 0.0911965571423 0.0819641961636 111% => OK
Essay readability:
automated_readability_index: 14.7 13.2329268293 111% => OK
flesch_reading_ease: 50.16 61.2550243902 82% => OK
smog_index: 11.2 6.51609756098 172% => OK
flesch_kincaid_grade: 11.5 10.3012195122 112% => OK
coleman_liau_index: 13.87 11.4140731707 122% => OK
dale_chall_readability_score: 8.67 8.06136585366 108% => OK
difficult_words: 44.0 40.7170731707 108% => OK
linsear_write_formula: 11.5 11.4329268293 101% => OK
gunning_fog: 10.4 10.9970731707 95% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?
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Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.