The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts compare visitors’ responses to a survey about customer service at the Parkway Hotel
in 2005 and in 2010.
It is clear that overall customer satisfaction increased considerably from 2005 to 2010. While most
hotel guests rated customer service as satisfactory or poor in 2005, a clear majority described the
hotel’s service as good or excellent in 2010.
Looking at the positive responses first, in 2005 only 5% of the hotel’s visitors rated its customer
service as excellent, but this figure rose to 28% in 2010. Furthermore, while only 14% of guests
described customer service in the hotel as good in 2005, almost three times as many people gave this
rating five years later.
With regard to negative feedback, the proportion of guests who considered the hotel’s customer
service to be poor fell from 21% in 2005 to only 12% in 2010. Similarly, the proportion of people
who thought customer service was very poor dropped from 15% to only 4% over the 5-year period.
Finally, a fall in the number of ‘satisfactory’ ratings in 2010 reflects the fact that more people gave
positive responses to the survey in that year
Transition Words or Phrases used:
but, finally, first, furthermore, look, similarly, while, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 3.0 7.0 43% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 4.0 6.8 59% => More conjunction wanted.
Relative clauses : 5.0 3.15609756098 158% => OK
Pronoun: 7.0 5.60731707317 125% => Less pronouns wanted
Preposition: 34.0 33.7804878049 101% => OK
Nominalization: 3.0 3.97073170732 76% => OK
Performance on vocabulary words:
No of characters: 999.0 965.302439024 103% => OK
No of words: 192.0 196.424390244 98% => OK
Chars per words: 5.203125 4.92477711251 106% => OK
Fourth root words length: 3.72241943641 3.73543355544 100% => OK
Word Length SD: 3.04896651861 2.65546596893 115% => OK
Unique words: 99.0 106.607317073 93% => More unique words wanted.
Unique words percentage: 0.515625 0.547539520022 94% => More unique words wanted or less content wanted.
syllable_count: 288.9 283.868780488 102% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Interrogative: 1.0 0.114634146341 872% => Less interrogative sentences wanted.
Article: 5.0 4.33902439024 115% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 24.0 22.4926829268 107% => OK
Sentence length SD: 26.0851969515 43.030603864 61% => OK
Chars per sentence: 124.875 112.824112599 111% => OK
Words per sentence: 24.0 22.9334400587 105% => OK
Discourse Markers: 9.0 5.23603664747 172% => OK
Paragraphs: 14.0 3.83414634146 365% => Less paragraphs wanted.
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.319460101235 0.215688989381 148% => OK
Sentence topic coherence: 0.170374503746 0.103423049105 165% => OK
Sentence topic coherence SD: 0.0658351248711 0.0843802449381 78% => OK
Paragraph topic coherence: 0.134305306663 0.15604864568 86% => OK
Paragraph topic coherence SD: 0.0620829597332 0.0819641961636 76% => OK
Essay readability:
automated_readability_index: 15.1 13.2329268293 114% => OK
flesch_reading_ease: 55.58 61.2550243902 91% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 11.5 10.3012195122 112% => OK
coleman_liau_index: 13.18 11.4140731707 115% => OK
dale_chall_readability_score: 7.71 8.06136585366 96% => OK
difficult_words: 35.0 40.7170731707 86% => OK
linsear_write_formula: 11.5 11.4329268293 101% => OK
gunning_fog: 11.6 10.9970731707 105% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?
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Maximum four paragraphs wanted.
Rates: 67.4157303371 out of 100
Scores by essay e-grader: 6.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.