Dear Sir/Madam,
I am writing to complain about the air conditioner in my car, which I rented from your company for two weeks. Unfortunately, it has stopped working.
I rented a Mercedes Benz 8 days ago, my customer number is 1230. Actually, what happened is when I was on my way from Jacksonville to Miami, although the atmosphere temperature was cooler, suddenly a sound came from the engine. At first, I thought that the engine belt was broken and I might not be able to drive the car further. However, when I felt no air coming from the air conditioner, I realized it had stopped working.
Naturally, when I got back home I immediately contacted your customer care center and registered my complaint. They issued me a complaint number 234343 and said that they will send a technician to my house within two or three business days to get it repaired. Almost one week has passed since I called, but still it is not being repaired.
I am not at all satisfied with your customer service. In case you can’t resolve my problem within 2 business days after the receipt of this letter, I want a complete refund of the car rental payment which I made in advance, a total amount of $200.
Yours faithfully,
Hasnain Siraj
Discourse Markers used:
['actually', 'but', 'first', 'however', 'so', 'still']
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance in Part of Speech:
Nouns: 0.218623481781 0.220444632235 99% => OK
Verbs: 0.178137651822 0.167888034529 106% => OK
Adjectives: 0.0283400809717 0.0606518309736 47% => Some adjectives wanted.
Adverbs: 0.0566801619433 0.0506257000042 112% => OK
Pronouns: 0.12955465587 0.118615021944 109% => OK
Prepositions: 0.0931174089069 0.107062808482 87% => OK
Participles: 0.0404858299595 0.041066498444 99% => OK
Conjunctions: 2.73776936335 2.54303337028 108% => OK
Infinitives: 0.0202429149798 0.0385302599488 53% => OK
Particles: 0.0 0.00132118243153 0% => OK
Determiners: 0.0688259109312 0.0714148451538 96% => OK
Modal_auxiliary: 0.0121457489879 0.0191574576366 63% => OK
WH_determiners: 0.0242914979757 0.00930345855455 261% => OK
Vocabulary words and sentences:
No of characters: 1228.0 1141.60824742 108% => OK
No of words: 217.0 206.134020619 105% => OK
Chars per words: 5.65898617512 5.53046319177 102% => OK
Fourth root words length: 3.8380880478 3.78085437643 102% => OK
words length more than 5 chars: 0.331797235023 0.284621296913 117% => OK
words length more than 6 chars: 0.239631336406 0.211203875043 113% => OK
words length more than 7 chars: 0.175115207373 0.133321485273 131% => OK
words length more than 8 chars: 0.0921658986175 0.0843313296314 109% => OK
Word Length SD: 2.73776936335 2.54303337028 108% => OK
Unique words: 140.0 127.690721649 110% => OK
Unique words percentage: 0.645161290323 0.622163163488 104% => OK
Word variations: 68.6969870424 62.8969750728 109% => OK
How many sentences: 12.0 12.9587628866 93% => OK
Sentence length: 18.0833333333 16.4300151701 110% => OK
Sentence length SD: 48.9292999019 44.7399317507 109% => OK
Chars per sentence: 102.333333333 90.9928171075 112% => OK
Words per sentence: 18.0833333333 16.4300151701 110% => OK
Discourse Markers: 0.5 0.613754768223 81% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 0.0 2.09278350515 0% => OK
Readability: 42.0464669739 37.5504026743 112% => OK
Elegance: 0.966666666667 1.13073093955 85% => OK
Coherence and Cohesion:
Essay topic to essay body coherence: 0.35652778492 0.331212695627 108% => OK
Sentence sentence coherence: 0.0556187508252 0.0927372745006 60% => OK
Sentence sentence coherence SD: 0.0611891810424 0.0736520305886 83% => OK
Sentence paragraph coherence: 0.518994961423 0.579516596996 90% => OK
Sentence paragraph coherence SD: 0.191590573557 0.180689518051 106% => OK
Sentence topic coherence: 0.115287423391 0.122183219658 94% => OK
Sentence topic coherence SD: 0.0828444824961 0.0765303033291 108% => OK
Paragraph paragraph coherence: 0.154316595736 0.211926503985 73% => OK
Paragraph paragraph coherence SD: 0.0738111232308 0.0737400523855 100% => OK
Paragraph topic coherence: 0.211040588856 0.203819188451 104% => OK
Paragraph topic coherence SD: 0.0910604976062 0.067151250289 136% => OK
Task Achievement:
Sentences with positive sentiment : 5.0 7.45360824742 67% => OK
Sentences with negative sentiment : 5.0 1.48453608247 337% => OK
Sentences with neutral sentiment: 2.0 4.0206185567 50% => OK
Positive topic words: 4.0 4.73195876289 85% => OK
Negative topic words: 3.0 1.03092783505 291% => OK
Neutral topic words: 1.0 2.56701030928 39% => OK
Total topic words: 8.0 8.32989690722 96% => OK
What are sentences with positive/Negative/neutral sentiment?
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Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.