01/10/2017 You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter.
Describe the problem with the equipment
Explain what happened when you phoned the shop
Say what you would like the manager to do.
Dear Sir or Madame,
I am writing to complain about the low quality of your customer service.
One week ago I purchased a novel microwave oven in your store. The equipment was delivered on time and the package had no signs of damage; however, when I tried to use it, the oven won’t work. I immediately phoned the shop.
My phone call was answered by a representative of your firm who initially implied that I did not use the equipment properly and that, perhaps, reading manual may help. After I described in details the problem and my actions, he agreed that the oven is out of order and promised to send a specialist in microwaves who has never shown up.
Now, I demand that this malfunctioning piece of equipment was replaced by a brand new one. The new oven ought to be delivered within a week. If my requirements are not met, I will request a full refund as well as a complaint on you will be written.
I am waiting for your prompt response,
Sincerely yours,
Eugene Dubinchuk.
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Comments
Essay evaluation report
flaws:
No. of Words: 180 250 //try to deliver more content
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Attribute Value Ideal
Final score: 7.0 out of 9
Category: Good Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 13 15
No. of Words: 180 250
No. of Characters: 779 1200
No. of Different Words: 119 150
Fourth Root of Number of Words: 3.663 4.7
Average Word Length: 4.328 4.6
Word Length SD: 2.656 2.4
No. of Words greater than 5 chars: 49 100
No. of Words greater than 6 chars: 39 80
No. of Words greater than 7 chars: 25 40
No. of Words greater than 8 chars: 18 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 13.846 21.0
Sentence Length SD: 9.999 7.5
Use of Discourse Markers (%): 0.231 0.12
Sentence-Text Coherence: 0.325 0.35
Sentence-Para Coherence: 0.722 0.50
Sentence-Sentence Coherence: 0.084 0.07
Number of Paragraphs: 7 5
It is too simple. look at the
It is too simple. look at the first requirement:
Describe the problem with the equipment.
while you only put one sentence: 'when I tried to use it, the oven won’t work.'
Ok, I understand, i should
Ok, I understand, i should have elaborated more on the first requirement.
Grammar and spelling errors:
Line 10, column 39, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
... I am waiting for your prompt response, Sincerely yours, Eugene Dubinchuk.
^^^^^
Transition Words or Phrases used:
however, if, may, well, as well as
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.48453608247 94% => OK
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 5.0 5.05154639175 99% => OK
Relative clauses : 7.0 3.03092783505 231% => Less relative clauses wanted (maybe 'which' is over used).
Pronoun: 25.0 32.9175257732 76% => OK
Preposition: 20.0 26.3917525773 76% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 831.0 937.175257732 89% => OK
No of words: 179.0 206.0 87% => More content wanted.
Chars per words: 4.64245810056 4.54256449028 102% => OK
Fourth root words length: 3.65774358864 3.78020617076 97% => OK
Word Length SD: 2.74494465127 2.54303337028 108% => OK
Unique words: 120.0 127.690721649 94% => More unique words wanted.
Unique words percentage: 0.670391061453 0.622605031667 108% => OK
syllable_count: 261.9 290.88556701 90% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 9.13402061856 77% => OK
Article: 3.0 0.824742268041 364% => Less articles wanted as sentence beginning.
Subordination: 3.0 1.83505154639 163% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 10.0 12.6804123711 79% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 17.0 16.3608247423 104% => OK
Sentence length SD: 44.4472721323 44.8134815571 99% => OK
Chars per sentence: 83.1 76.5299724578 109% => OK
Words per sentence: 17.9 16.8248392259 106% => OK
Discourse Markers: 3.4 4.34317383033 78% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 1.0 2.54639175258 39% => OK
Sentences with positive sentiment : 4.0 7.41237113402 54% => More positive sentences wanted.
Sentences with negative sentiment : 4.0 1.49484536082 268% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.202538232379 0.216113520407 94% => OK
Sentence topic coherence: 0.0713593968542 0.0766984524023 93% => OK
Sentence topic coherence SD: 0.0423055168838 0.0603063233224 70% => OK
Paragraph topic coherence: 0.0976712750578 0.12726935374 77% => OK
Paragraph topic coherence SD: 0.0328939907864 0.0580467560999 57% => OK
Essay readability:
automated_readability_index: 9.4 8.37731958763 112% => OK
flesch_reading_ease: 62.68 70.7449484536 89% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.7 7.45979381443 117% => OK
coleman_liau_index: 9.34 8.71597938144 107% => OK
dale_chall_readability_score: 8.36 7.59969072165 110% => OK
difficult_words: 44.0 41.2886597938 107% => OK
linsear_write_formula: 8.0 8.62886597938 93% => OK
gunning_fog: 8.8 8.54432989691 103% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.