The charts below show the results of a questionnaire that asked
visitors to the Parkway Hotel how they rated the hotel's customer
service. The same questionnaire was given to 100 guests in the
years 2005 and 2010.
2005 2010
Satisfactory 45% 17%
Good 14% 39%
Excellent 5% 28%
Poor 21% 12%
Very poor 15% 4%
The table charts illustrate visitors' responses about customer service at the Parkway hotel in 2005 and 2010.
Overall, it's clear that there are more people gave positive feedbacks on hotel's service in 2010 than in 2005. In 2005, the majority of hotel's visitors criticized the customer service as being poor, very poor or satisfactory, while, in 2010, most of them rated the hotel's service as excellent or good.
Looking on the positive responses first, in 2005, only 14% of customers felt good about the service, but this figure has risen considerably to 39%, which is almost three times as many people gave this rating five years later. Furthermore, in 2005, the percentage of people describing the hotel's service as excellent was just 5%, the number of people who gave this feedbacks has risen dramatically to 28%.
With regard to the negative responses, the proportion of people who rated the hotel's customers service as poor has fallen from 21% in 2005 to 12% in 2010. Similarly, in 2005, there was 15% of visitors found the customer service very poor, while in 2010, this figure has significantly fallen from 15% to 4%. Finally, a fall in the number of "satisfactory" reduced sharply from 45% to only 17% reflects that they had more satisfaction in the hotel's service in that year.
Grammar and spelling errors:
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The table charts illustrate visitors res...
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...at the Parkway hotel in 2005 and 2010. Overall, its clear that there are more p...
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Line 3, column 1, Rule ID: WHITESPACE_RULE
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...e hotels service as excellent or good. Looking on the positive responses first,...
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...ich is almost three times as many people gave this rating five years later. Furth...
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... just 5%, the number of people who gave this feedbacks has risen dramatically to 28%...
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...edbacks has risen dramatically to 28%. With regard to the negative responses, t...
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...;satisfactory' reduced sharply from 45% to only 17% reflects that they had m...
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Transition Words or Phrases used:
but, finally, first, furthermore, if, look, similarly, while, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.0 71% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 4.0 6.8 59% => More conjunction wanted.
Relative clauses : 6.0 3.15609756098 190% => OK
Pronoun: 10.0 5.60731707317 178% => Less pronouns wanted
Preposition: 37.0 33.7804878049 110% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1082.0 965.302439024 112% => OK
No of words: 218.0 196.424390244 111% => OK
Chars per words: 4.96330275229 4.92477711251 101% => OK
Fourth root words length: 3.84250218741 3.73543355544 103% => OK
Word Length SD: 2.82607527432 2.65546596893 106% => OK
Unique words: 114.0 106.607317073 107% => OK
Unique words percentage: 0.522935779817 0.547539520022 96% => OK
syllable_count: 320.4 283.868780488 113% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Article: 6.0 4.33902439024 138% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 6.0 3.36585365854 178% => OK
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 27.0 22.4926829268 120% => The Avg. Sentence Length is relatively long.
Sentence length SD: 37.3128664136 43.030603864 87% => OK
Chars per sentence: 135.25 112.824112599 120% => OK
Words per sentence: 27.25 22.9334400587 119% => OK
Discourse Markers: 9.5 5.23603664747 181% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 7.0 1.69756097561 412% => Less language errors wanted.
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.220347293827 0.215688989381 102% => OK
Sentence topic coherence: 0.123347437631 0.103423049105 119% => OK
Sentence topic coherence SD: 0.0518243201349 0.0843802449381 61% => OK
Paragraph topic coherence: 0.16569297713 0.15604864568 106% => OK
Paragraph topic coherence SD: 0.044667775683 0.0819641961636 54% => OK
Essay readability:
automated_readability_index: 15.6 13.2329268293 118% => OK
flesch_reading_ease: 52.53 61.2550243902 86% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 12.6 10.3012195122 122% => OK
coleman_liau_index: 11.78 11.4140731707 103% => OK
dale_chall_readability_score: 7.8 8.06136585366 97% => OK
difficult_words: 39.0 40.7170731707 96% => OK
linsear_write_formula: 13.5 11.4329268293 118% => OK
gunning_fog: 12.8 10.9970731707 116% => OK
text_standard: 13.0 11.0658536585 117% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.