Your company has been receiving complaints about the reception. Your manager has asked you to discuss the issues.
Discuss the complaints
Explain why reception is important
Suggest solutions
Dear Mr. Jahedi,
I am writing to you reporting my findings regarding received reception complaints. I have read all the complaints and tried to find both the cause and the solution to the problem.
All complaints can be categorized in two major groups. The first group consists of the dissatisfaction with the staff while the second group evolves around the reception area. As for the first group, there are lots of customers who found company's receptionist inattentive and in some occasion rude. For example, one customer reported to be called lazy by the receptionist because he was late to a meeting and was demanding the receptionist to hurry up and print his entrance card. The second type of complaints were about the lack of enough chair in the lounge, the loud advertisement, and the broken vending machine.
I believe we should address these issues as soon as possible since reception is the first thing that can buy our customers trust or make them run away if not satisfied. It is where for the first time our customers come in contact with us and see for themselves how they are going to be treated in our company. Therefore, it is vital to make a pleasant first impression if we want them to come back to us or continue using our services.
I think, the first order of business, should be adding more chair to the reception area and replace the broken vending machine with a new one. We can also mute the TV to eliminate the noise pollution. Finally, we should train employee to be polite and respectful at all time. For example, by rewarding the polite staff and sending the others to moral classes.
Yours sincerely,
Behnaz Yousefi
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2019-10-14 | b.yousefi | 87 | view |
| 2019-09-24 | Preethiprep | 78 | view |
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Grammar and spelling errors:
Line 1, column 17, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
Dear Mr. Jahedi, I am writing to you reporting my finding...
^^^^^^^
Line 5, column 181, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
... cause and the solution to the problem. All complaints can be categorized in two...
^^^^^^^
Line 21, column 17, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...to moral classes. Yours sincerely, Behnaz Yousefi
^^^^
Transition Words or Phrases used:
also, finally, first, if, regarding, second, so, therefore, while, as for, for example, i think
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 13.0 7.48453608247 174% => OK
Auxiliary verbs: 6.0 4.92783505155 122% => OK
Conjunction : 12.0 5.05154639175 238% => Less conjunction wanted
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 27.0 32.9175257732 82% => OK
Preposition: 35.0 26.3917525773 133% => OK
Nominalization: 9.0 3.85567010309 233% => Less nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1391.0 937.175257732 148% => OK
No of words: 288.0 206.0 140% => Less content wanted.
Chars per words: 4.82986111111 4.54256449028 106% => OK
Fourth root words length: 4.11953428781 3.78020617076 109% => OK
Word Length SD: 2.6744114062 2.54303337028 105% => OK
Unique words: 170.0 127.690721649 133% => OK
Unique words percentage: 0.590277777778 0.622605031667 95% => More unique words wanted or less content wanted.
syllable_count: 423.0 290.88556701 145% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 9.13402061856 99% => OK
Article: 4.0 0.824742268041 485% => Less articles wanted as sentence beginning.
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 15.0 12.6804123711 118% => OK
Sentence length: 19.0 16.3608247423 116% => OK
Sentence length SD: 41.1742098352 44.8134815571 92% => OK
Chars per sentence: 92.7333333333 76.5299724578 121% => OK
Words per sentence: 19.2 16.8248392259 114% => OK
Discourse Markers: 6.33333333333 4.34317383033 146% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 3.0 2.54639175258 118% => OK
Sentences with positive sentiment : 5.0 7.41237113402 67% => OK
Sentences with negative sentiment : 8.0 1.49484536082 535% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.0984144762531 0.216113520407 46% => OK
Sentence topic coherence: 0.037067843032 0.0766984524023 48% => OK
Sentence topic coherence SD: 0.0403956853281 0.0603063233224 67% => OK
Paragraph topic coherence: 0.0606260430991 0.12726935374 48% => OK
Paragraph topic coherence SD: 0.0542735293336 0.0580467560999 93% => OK
Essay readability:
automated_readability_index: 10.9 8.37731958763 130% => OK
flesch_reading_ease: 60.65 70.7449484536 86% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 9.5 7.45979381443 127% => OK
coleman_liau_index: 10.73 8.71597938144 123% => OK
dale_chall_readability_score: 7.65 7.59969072165 101% => OK
difficult_words: 56.0 41.2886597938 136% => OK
linsear_write_formula: 8.0 8.62886597938 93% => OK
gunning_fog: 9.6 8.54432989691 112% => OK
text_standard: 8.0 8.15463917526 98% => OK
What are above readability scores?
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Rates: 87.0786516854 out of 100
Scores by essay e-grader: 7.75 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.