“We believe that improved customer service is the best way for us to differentiate
ourselves from competitors and attract new customers. We can offer our customers better
service by reducing waiting time in teller lines from an average of six minutes to an
average of three. By opening for business at 8:30 instead of 9:00, and by remaining open
for an additional hour beyond our current closing time, we will be better able to
accommodate the busy schedules of our customers. These changes will enhance our
bank’s image as the most customer-friendly bank in town and give us the edge over our
competition.”
Discuss how well reasoned . . . etc.
The following appeared as part of an article in a magazine on lifestyles:
“Two years ago, City L was listed fourteenth in an annual survey that ranks cities
according to the quality of life that can be enjoyed by those living in them. This
information will enable people who are moving to the state in which City L is located to
confidently identify one place, at least, where schools are good, housing is affordable,
people are friendly, the environment is safe, and the arts flourish.
Our contemporary life is very busy, everybody always in a rush and so on, so should plan our time schedule beforehand and very precisely. There are also different kind of technological improvements for our convenient lifestyle, for example we can use various online versions of apps and use it without going out of our home, its for our comfort. That’s why all service campaigns try to improve their accommodations. One of major service using is bank sphere, we have credit carts, salary, deposits and so on such kind of monetary divisions. In our example company we have proposal from customer service division to the manager of Mammon Savings and Loan.
The memo said that they would like to improve customer service in various ways, for differentiating from other companies, for loyalty and attract new customers. First suggestion was better service waiting time, so plan was diminish time from six munities till 3 minutes, so they would like to reduce waiting time for 2 time, however it means more operate workers there, as if they do the same work for this time, after that they shoud do it more quickly.
Another suggestions was to opening more earlier, if the typical service places are opening at 9 o clock, we would like to open in 08.30 and simultaneously remaining open for an additional hour beyond their current closing time, and to estimate better schedule for customers.
These two major changings lead to enhance image of the company as customer-friendly bank in a city and the same time give a edge over our competition.
The second evidence gives us information about the article in a magazine on lifestyle. Two years ago one city was listed in fourteens place as an annual survey that ranks cities according to the quality of life style which can give more enjoyable life. So this argument was main reason which leaded people to move this place and to see how it will be. Benefits of the city were listed such as schools was more good, this argument very convenient for people who have children, another benefit is housing affordable, it means that with a low budget people can find better homes for living. Then environment safety was another positive side of this city, it can give a guarantee for people, do not see crimes and unpleasant events. The final argument was art flourishing, under this argument they mean people like to go to music festivals, holding art exhibitions and people are more open minded in this side.
To sum up both of the evidences we can say that future life more organized on comfortable and better life, for that we should thinking on improvements as did it two examples.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2016-12-08 | Madridista | 63 | view |
- It is the best for children to live with their parents for as long as possible 80
- It is necessary to be competitive in order to succeed in life 56
- The following appeared in the editorial section of a newspaper: “As public concern over drug abuse has increased, authorities have become more vigilant in their efforts to prevent illegal drugs from entering the country. Many drug traffickers have conse 50
- Some people believe that unpaid community service should be a compulsory part of high school programmes (for example working for a charity, improving the neighbourhood or teaching sports to younger children)To what extent do you agree or disagree? 70
- If you were an employer which kind of worker would you prefer to hire an experienced worker at a higher salary or inexperienced worker at a lower salary 87
Grammar and spelling errors:
Line 22, column 217, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ological improvements for our convenient lifestyle, for example we can use variou...
^^
Line 22, column 327, Rule ID: IT_IS[6]
Message: Did you mean 'it's' (='it is') instead of 'its' (possessive pronoun)?
Suggestion: it's; it is
...d use it without going out of our home, its for our comfort. That's why all s...
^^^
Line 23, column 134, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...iating from other companies, for loyalty and attract new customers. First suggest...
^^
Line 23, column 183, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ract new customers. First suggestion was better service waiting time, so plan wa...
^^
Line 23, column 199, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...rs. First suggestion was better service waiting time, so plan was diminish time ...
^^
Line 23, column 274, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...h time from six munities till 3 minutes, so they would like to reduce waiting tim...
^^
Line 24, column 21, Rule ID: AGREEMENT_SENT_START[5]
Message: You should probably use: 'were'.
Suggestion: were
... it more quickly. Another suggestions was to opening more earlier, if the typical...
^^^
Line 24, column 36, Rule ID: MOST_COMPARATIVE[2]
Message: Use only 'earlier' (without 'more') when you use the comparative.
Suggestion: earlier
...y. Another suggestions was to opening more earlier, if the typical service places are open...
^^^^^^^^^^^^
Line 25, column 34, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ers. These two major changings lead to enhance image of the company as customer...
^^
Line 25, column 124, Rule ID: EN_A_VS_AN
Message: Use 'an' instead of 'a' if the following word starts with a vowel sound, e.g. 'an article', 'an hour'
Suggestion: an
...y bank in a city and the same time give a edge over our competition. The seco...
^
Transition Words or Phrases used:
also, first, however, if, second, so, then, as to, at least, for example, kind of, such as, to sum up
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 24.0 19.6327345309 122% => OK
Auxiliary verbs: 13.0 12.9520958084 100% => OK
Conjunction : 14.0 11.1786427146 125% => OK
Relative clauses : 14.0 13.6137724551 103% => OK
Pronoun: 48.0 28.8173652695 167% => OK
Preposition: 67.0 55.5748502994 121% => OK
Nominalization: 12.0 16.3942115768 73% => OK
Performance on vocabulary words:
No of characters: 2637.0 2260.96107784 117% => OK
No of words: 536.0 441.139720559 122% => OK
Chars per words: 4.9197761194 5.12650576532 96% => OK
Fourth root words length: 4.81161862636 4.56307096286 105% => OK
Word Length SD: 2.68493874259 2.78398813304 96% => OK
Unique words: 268.0 204.123752495 131% => OK
Unique words percentage: 0.5 0.468620217663 107% => OK
syllable_count: 843.3 705.55239521 120% => OK
avg_syllables_per_word: 1.6 1.59920159681 100% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 4.96107784431 181% => Less pronouns wanted as sentence beginning.
Interrogative: 1.0 0.471057884232 212% => OK
Article: 5.0 8.76447105788 57% => OK
Subordination: 3.0 2.70958083832 111% => OK
Conjunction: 2.0 1.67365269461 119% => OK
Preposition: 6.0 4.22255489022 142% => OK
Performance on sentences:
How many sentences: 18.0 19.7664670659 91% => OK
Sentence length: 29.0 22.8473053892 127% => OK
Sentence length SD: 63.9756898274 57.8364921388 111% => OK
Chars per sentence: 146.5 119.503703932 123% => OK
Words per sentence: 29.7777777778 23.324526521 128% => OK
Discourse Markers: 5.61111111111 5.70786347227 98% => OK
Paragraphs: 12.0 5.15768463074 233% => Less paragraphs wanted.
Language errors: 10.0 5.25449101796 190% => OK
Sentences with positive sentiment : 12.0 8.20758483034 146% => OK
Sentences with negative sentiment : 1.0 6.88822355289 15% => More negative sentences wanted.
Sentences with neutral sentiment: 5.0 4.67664670659 107% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.238869549372 0.218282227539 109% => OK
Sentence topic coherence: 0.0794146146793 0.0743258471296 107% => OK
Sentence topic coherence SD: 0.0684257438785 0.0701772020484 98% => OK
Paragraph topic coherence: 0.0739794652939 0.128457276422 58% => OK
Paragraph topic coherence SD: 0.0779764384555 0.0628817314937 124% => OK
Essay readability:
automated_readability_index: 16.6 14.3799401198 115% => OK
flesch_reading_ease: 42.04 48.3550499002 87% => OK
smog_index: 8.8 7.1628742515 123% => OK
flesch_kincaid_grade: 14.6 12.197005988 120% => OK
coleman_liau_index: 11.85 12.5979740519 94% => OK
dale_chall_readability_score: 8.46 8.32208582834 102% => OK
difficult_words: 115.0 98.500998004 117% => OK
linsear_write_formula: 19.5 12.3882235529 157% => OK
gunning_fog: 13.6 11.1389221557 122% => OK
text_standard: 9.0 11.9071856287 76% => The average readability is low. Need to improve the language.
What are above readability scores?
---------------------
Maximum six paragraphs wanted.
Rates: 66.67 out of 100
Scores by essay e-grader: 4.0 Out of 6
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.