Topic: The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved.
Summarise the information by selecting and report in the main features, and make comparisons where relevant.
Write at least 150 words.
The pie chart compares the percentages of complaints made by seven different categories (Public, Insurance companies, Media, Government agencies, Out of State, Bank employees, and others) about the Bank of America, while the bar graph depicts the average time required to resolve those objections in a year.
It is clear that among seven entities, the highest percentage of the dissatisfaction came from the mass people. We also can see that the resolution time for those complaints varies from 4 to 6 months.
According to the pie chart, the highest portion of complaints about the Bank, more than 60%, was reported by the public while the second largest figure came from the government agencies, just over 11%. Insurance companies recorded 8% objections and the lowest ratio of those complaints was originated from the bank employees and out of state entities, 3 and 2 percent respectively. Interestingly only 3% of the dissatisfactions were presented by the media and the rest came from other sources.
From resolving time perspective, the Bank needed half a year to take necessary actions on those complaints in 2001, a month higher than in 2000. It also took them 4 months or approximately 5 months in the next three years to provide solutions to tackle the existent complaints.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2019-04-10 | Prabhjot Sanghera | 73 | view |
| 2020-11-24 | simran handa | 89 | view |
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Grammar and spelling errors:
Line 5, column 330, Rule ID: OUT_OF_PLACE[1]
Message: Did you mean 'out-of-state'?
Suggestion: out-of-state
... originated from the bank employees and out of state entities, 3 and 2 percent respectively....
^^^^^^^^^^^^
Transition Words or Phrases used:
also, if, second, so, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 7.0 57% => More to be verbs wanted.
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 6.0 6.8 88% => OK
Relative clauses : 2.0 3.15609756098 63% => OK
Pronoun: 10.0 5.60731707317 178% => Less pronouns wanted
Preposition: 32.0 33.7804878049 95% => OK
Nominalization: 7.0 3.97073170732 176% => OK
Performance on vocabulary words:
No of characters: 1081.0 965.302439024 112% => OK
No of words: 210.0 196.424390244 107% => OK
Chars per words: 5.14761904762 4.92477711251 105% => OK
Fourth root words length: 3.80675409584 3.73543355544 102% => OK
Word Length SD: 2.97231747998 2.65546596893 112% => OK
Unique words: 128.0 106.607317073 120% => OK
Unique words percentage: 0.609523809524 0.547539520022 111% => OK
syllable_count: 320.4 283.868780488 113% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 1.53170731707 196% => OK
Article: 5.0 4.33902439024 115% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 26.0 22.4926829268 116% => OK
Sentence length SD: 65.2714284737 43.030603864 152% => OK
Chars per sentence: 135.125 112.824112599 120% => OK
Words per sentence: 26.25 22.9334400587 114% => OK
Discourse Markers: 3.375 5.23603664747 64% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 0.0 3.70975609756 0% => More positive sentences wanted.
Sentences with negative sentiment : 8.0 1.13902439024 702% => Less negative sentences wanted.
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.162270964366 0.215688989381 75% => OK
Sentence topic coherence: 0.0696969592341 0.103423049105 67% => OK
Sentence topic coherence SD: 0.0581465201414 0.0843802449381 69% => OK
Paragraph topic coherence: 0.10101994095 0.15604864568 65% => OK
Paragraph topic coherence SD: 0.032951076439 0.0819641961636 40% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 16.0 13.2329268293 121% => OK
flesch_reading_ease: 53.55 61.2550243902 87% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 12.3 10.3012195122 119% => OK
coleman_liau_index: 12.89 11.4140731707 113% => OK
dale_chall_readability_score: 8.99 8.06136585366 112% => OK
difficult_words: 54.0 40.7170731707 133% => OK
linsear_write_formula: 14.0 11.4329268293 122% => OK
gunning_fog: 12.4 10.9970731707 113% => OK
text_standard: 13.0 11.0658536585 117% => OK
What are above readability scores?
---------------------
Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.