Dear Sir,
In regards to the discussion we had last, I am writing this letter to report the complaints, issues and suggestions with respect to the main entrance reception.
Firstly, To get a better understanding of what each customer expects from a reception, we have handed out a questionnaire to every customer who enters the main hall through the reception. Based on the feedback we have outlined the following complaints and their respective suggestions.
It has been reported by 70 percent of customers, that there are two receptionists available at any time of the booking and this in turn causing unpredictable waiting times. On the flip side, the appropriate solution to this could be hiring atleast a couple of new associates, since we are in November and it will be more crowded on New Year eve in January. Others however, reported that the computer which takes the bookings in reception is not as quick as one expected and this furthermore is delaying the bookings – To counteract, we need to replace the computer with a upgraded machine which takes quick bookings.
The main reception is an entry point for each customer and above outlined problems is really affecting the reputation of our Hotel in public.
Hoping the suggestions can be taken into consideration and quick improvements can be made.
Yours sincerely,
Asst. Supervisor
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Grammar and spelling errors:
Line 2, column 1, Rule ID: IN_REGARD_TO[1]
Message: Use simply 'regarding' or 'with regard to'.
Suggestion: Regarding; With regard to
Dear Sir, In regards to the discussion we had last, I am writin...
^^^^^^^^^^^^^
Line 3, column 1, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...espect to the main entrance reception. Firstly, To get a better understanding o...
^^^^^
Line 4, column 1, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ints and their respective suggestions. It has been reported by 70 percent of cu...
^^
Line 4, column 572, Rule ID: EN_A_VS_AN
Message: Use 'an' instead of 'a' if the following word starts with a vowel sound, e.g. 'an article', 'an hour'
Suggestion: an
...t, we need to replace the computer with a upgraded machine which takes quick book...
^
Transition Words or Phrases used:
first, firstly, furthermore, however, really, so, with respect to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 11.0 7.48453608247 147% => OK
Auxiliary verbs: 5.0 4.92783505155 101% => OK
Conjunction : 7.0 5.05154639175 139% => OK
Relative clauses : 5.0 3.03092783505 165% => OK
Pronoun: 17.0 32.9175257732 52% => OK
Preposition: 32.0 26.3917525773 121% => OK
Nominalization: 9.0 3.85567010309 233% => Less nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1138.0 937.175257732 121% => OK
No of words: 223.0 206.0 108% => OK
Chars per words: 5.10313901345 4.54256449028 112% => OK
Fourth root words length: 3.86434787811 3.78020617076 102% => OK
Word Length SD: 2.97590314315 2.54303337028 117% => OK
Unique words: 142.0 127.690721649 111% => OK
Unique words percentage: 0.636771300448 0.622605031667 102% => OK
syllable_count: 344.7 290.88556701 119% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 6.0 9.13402061856 66% => OK
Article: 2.0 0.824742268041 243% => Less articles wanted as sentence beginning.
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 4.0 1.44329896907 277% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 9.0 12.6804123711 71% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 24.0 16.3608247423 147% => The Avg. Sentence Length is relatively long.
Sentence length SD: 65.1950539668 44.8134815571 145% => OK
Chars per sentence: 126.444444444 76.5299724578 165% => OK
Words per sentence: 24.7777777778 16.8248392259 147% => OK
Discourse Markers: 7.22222222222 4.34317383033 166% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 4.0 2.54639175258 157% => OK
Sentences with positive sentiment : 6.0 7.41237113402 81% => OK
Sentences with negative sentiment : 1.0 1.49484536082 67% => OK
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.115246449649 0.216113520407 53% => OK
Sentence topic coherence: 0.0542134189644 0.0766984524023 71% => OK
Sentence topic coherence SD: 0.0534751372837 0.0603063233224 89% => OK
Paragraph topic coherence: 0.0468743885747 0.12726935374 37% => OK
Paragraph topic coherence SD: 0.0171454045752 0.0580467560999 30% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 15.0 8.37731958763 179% => OK
flesch_reading_ease: 55.58 70.7449484536 79% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 11.5 7.45979381443 154% => OK
coleman_liau_index: 12.6 8.71597938144 145% => OK
dale_chall_readability_score: 9.22 7.59969072165 121% => OK
difficult_words: 62.0 41.2886597938 150% => OK
linsear_write_formula: 13.5 8.62886597938 156% => OK
gunning_fog: 11.6 8.54432989691 136% => OK
text_standard: 12.0 8.15463917526 147% => OK
What are above readability scores?
---------------------
Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.