Dear Mr Brown,
I am writing with regard to the complaints about our reception area that we have received over the past few weeks while I have personally looked at the complaints logs and would like to share my suggestion to address the problems.
Most of the visitors expressed their dissatisfaction about the congestion and time-consuming in getting services, also vehemently complained that there was a lack of the proper sitting arrangements. Finally, many of them were dissatisfied as we do not have a desk and arrangement for filling in forms in the reception room.
Needless to say, the reception area represents of our company that gives the first impression and image to customers. I would like to suggest extending our reception area by annexing the room next to it is highly important, meanwhile, equip the place with sofa set and desk for visitors to use in addition. If possible, hire a second receptionist is in advance.
Thank you for your time in consideration and I hope you would take a step over those problems.
Yours sincerely,
Chris Wong
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Transition Words or Phrases used:
also, finally, first, if, look, second, so, while, in addition, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 7.48453608247 53% => More to be verbs wanted.
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 6.0 5.05154639175 119% => OK
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 21.0 32.9175257732 64% => OK
Preposition: 29.0 26.3917525773 110% => OK
Nominalization: 11.0 3.85567010309 285% => Less nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 900.0 937.175257732 96% => OK
No of words: 179.0 206.0 87% => More content wanted.
Chars per words: 5.02793296089 4.54256449028 111% => OK
Fourth root words length: 3.65774358864 3.78020617076 97% => OK
Word Length SD: 2.99625766603 2.54303337028 118% => OK
Unique words: 116.0 127.690721649 91% => More unique words wanted.
Unique words percentage: 0.648044692737 0.622605031667 104% => OK
syllable_count: 274.5 290.88556701 94% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 9.13402061856 33% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 0.0 1.44329896907 0% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 8.0 12.6804123711 63% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 22.0 16.3608247423 134% => The Avg. Sentence Length is relatively long.
Sentence length SD: 70.3365792103 44.8134815571 157% => OK
Chars per sentence: 112.5 76.5299724578 147% => OK
Words per sentence: 22.375 16.8248392259 133% => OK
Discourse Markers: 9.75 4.34317383033 224% => Less transition words/phrases wanted.
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 4.0 7.41237113402 54% => More positive sentences wanted.
Sentences with negative sentiment : 3.0 1.49484536082 201% => Less negative sentences wanted.
Sentences with neutral sentiment: 1.0 3.94845360825 25% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.25336540825 0.216113520407 117% => OK
Sentence topic coherence: 0.0939436329832 0.0766984524023 122% => OK
Sentence topic coherence SD: 0.0569447420953 0.0603063233224 94% => OK
Paragraph topic coherence: 0.123801024966 0.12726935374 97% => OK
Paragraph topic coherence SD: 0.0430242423936 0.0580467560999 74% => OK
Essay readability:
automated_readability_index: 13.5 8.37731958763 161% => OK
flesch_reading_ease: 57.61 70.7449484536 81% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 10.7 7.45979381443 143% => OK
coleman_liau_index: 12.19 8.71597938144 140% => OK
dale_chall_readability_score: 8.34 7.59969072165 110% => OK
difficult_words: 41.0 41.2886597938 99% => OK
linsear_write_formula: 14.5 8.62886597938 168% => OK
gunning_fog: 10.8 8.54432989691 126% => OK
text_standard: 11.0 8.15463917526 135% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.