You recently bought a new computer for your flat but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter
• describe the problem with the computer
• explain what happened’ when you phoned the shop
• say what you would like the manager to do.
Dear Sir or Madam,
I am contacting you in relation to my recent purchase of an Acer 3001 laptop from your shop. Upon buying the product I was assured by the salesman that if there were any inconveniences I would be promptly attended to. Unfortunately this was not the case.
Firstly, the computer screen failed to display in full colour, this was followed by repeated error messages, by which time the computer would usually freeze and crash.
After an afternoon of trying to fix the problem I called your helpline only to be placed in a queue for ten minutes then the line would disconnect. After several calls to the premium priced line I decided to contact you directly.
Due to all of these problems, including the lack of customer service I would like a full refund. I have already returned the laptop, with the receipt and original packaging. Please transfer the funds into the account number supplied.
Regards,
Richard Martin
Transition Words or Phrases used:
first, firstly, if, then
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 6.0 7.48453608247 80% => OK
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 3.0 5.05154639175 59% => More conjunction wanted.
Relative clauses : 2.0 3.03092783505 66% => OK
Pronoun: 16.0 32.9175257732 49% => OK
Preposition: 25.0 26.3917525773 95% => OK
Nominalization: 1.0 3.85567010309 26% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 795.0 937.175257732 85% => OK
No of words: 161.0 206.0 78% => More content wanted.
Chars per words: 4.93788819876 4.54256449028 109% => OK
Fourth root words length: 3.56210296601 3.78020617076 94% => OK
Word Length SD: 2.56341957966 2.54303337028 101% => OK
Unique words: 114.0 127.690721649 89% => More unique words wanted.
Unique words percentage: 0.708074534161 0.622605031667 114% => OK
syllable_count: 240.3 290.88556701 83% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 9.13402061856 33% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 2.0 1.83505154639 109% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 5.0 1.44329896907 346% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 10.0 12.6804123711 79% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 16.0 16.3608247423 98% => OK
Sentence length SD: 43.7360263398 44.8134815571 98% => OK
Chars per sentence: 79.5 76.5299724578 104% => OK
Words per sentence: 16.1 16.8248392259 96% => OK
Discourse Markers: 2.4 4.34317383033 55% => More transition words/phrases wanted.
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 4.0 7.41237113402 54% => More positive sentences wanted.
Sentences with negative sentiment : 4.0 1.49484536082 268% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.158628906258 0.216113520407 73% => OK
Sentence topic coherence: 0.0466996776048 0.0766984524023 61% => OK
Sentence topic coherence SD: 0.0514026587934 0.0603063233224 85% => OK
Paragraph topic coherence: 0.0828789779204 0.12726935374 65% => OK
Paragraph topic coherence SD: 0.0494865812417 0.0580467560999 85% => OK
Essay readability:
automated_readability_index: 9.9 8.37731958763 118% => OK
flesch_reading_ease: 63.7 70.7449484536 90% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.4 7.45979381443 113% => OK
coleman_liau_index: 11.08 8.71597938144 127% => OK
dale_chall_readability_score: 9.33 7.59969072165 123% => OK
difficult_words: 50.0 41.2886597938 121% => OK
linsear_write_formula: 10.5 8.62886597938 122% => OK
gunning_fog: 8.4 8.54432989691 98% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.