You recently visited a store and did not like the customer service there. Write a letter to the store manager and say:
1) What was the issue there?
2) Why wasn't the staff helpful?
3)Suggest what can be done about it?
Dear Sir,
I am writing to express my dissatisfaction with the service at your store and would like to bring a long prevailing issue into your notice that needs to be fixed for better costumer experience.
I regularly shop household items from your store, but from last 3 weeks we are experiencing long queues for billing. This is due to the fact that out of four billing counters only 2 are currently operational.
When I asked one of the employee of your store about other counters not being opened, to my surprise he just walk away without responding. Then I approached another worker and he told that they don't have adequate staff members who knows how to operate billing desk.
I would like to make some useful suggestions that I hope may help to improve the situation to an extent. You can consider to provide training to current workers who generally spend their majority of time organizing the things. This way they can be utilized at billing desk during peak hours and then later can switch their role back to organizing things. Also, it would be great if all employees at store get short training on public dealing skills, a warm smile is always welcome by everyone !
I hope you will find some good work around that could possibly ameliorate this issue and improves customer satisfaction.
Yours Truly,
Amandeep Singh
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2019-02-09 | amansingh2285 | 89 | view |
| 2018-12-21 | sdkanwal@gmail.com | 73 | view |
| 2018-12-20 | Lakhbir kaur | 78 | view |
| 2018-09-14 | Amber1 | 73 | view |
| 2018-09-13 | HARPREET m | 87 | view |
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Grammar and spelling errors:
Line 7, column 195, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: don't
...ed another worker and he told that they dont have adequate staff members who knows h...
^^^^
Line 9, column 114, Rule ID: ADMIT_ENJOY_VB[3]
Message: This verb is used with the gerund form: 'consider providing'.
Suggestion: consider providing
...ove the situation to an extent. You can consider to provide training to current workers who general...
^^^^^^^^^^^^^^^^^^^
Line 11, column 49, Rule ID: MAY_COULD_POSSIBLY[1]
Message: Use simply 'could'.
Suggestion: could
...ou will find some good work around that could possibly ameliorate this issue and improves cust...
^^^^^^^^^^^^^^
Transition Words or Phrases used:
also, but, if, may, so, then
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 8.0 7.48453608247 107% => OK
Auxiliary verbs: 9.0 4.92783505155 183% => OK
Conjunction : 5.0 5.05154639175 99% => OK
Relative clauses : 8.0 3.03092783505 264% => Less relative clauses wanted (maybe 'which' is over used).
Pronoun: 32.0 32.9175257732 97% => OK
Preposition: 31.0 26.3917525773 117% => OK
Nominalization: 4.0 3.85567010309 104% => OK
Performance on vocabulary words:
No of characters: 1120.0 937.175257732 120% => OK
No of words: 230.0 206.0 112% => OK
Chars per words: 4.86956521739 4.54256449028 107% => OK
Fourth root words length: 3.89432290496 3.78020617076 103% => OK
Word Length SD: 2.55147710535 2.54303337028 100% => OK
Unique words: 162.0 127.690721649 127% => OK
Unique words percentage: 0.704347826087 0.622605031667 113% => OK
syllable_count: 337.5 290.88556701 116% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 9.13402061856 99% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 10.0 12.6804123711 79% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 23.0 16.3608247423 141% => The Avg. Sentence Length is relatively long.
Sentence length SD: 60.3257822162 44.8134815571 135% => OK
Chars per sentence: 112.0 76.5299724578 146% => OK
Words per sentence: 23.0 16.8248392259 137% => OK
Discourse Markers: 2.8 4.34317383033 64% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 3.0 2.54639175258 118% => OK
Sentences with positive sentiment : 5.0 7.41237113402 67% => OK
Sentences with negative sentiment : 1.0 1.49484536082 67% => OK
Sentences with neutral sentiment: 4.0 3.94845360825 101% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.175926754369 0.216113520407 81% => OK
Sentence topic coherence: 0.057563908411 0.0766984524023 75% => OK
Sentence topic coherence SD: 0.0410469768103 0.0603063233224 68% => OK
Paragraph topic coherence: 0.0881012941714 0.12726935374 69% => OK
Paragraph topic coherence SD: 0.0357373843265 0.0580467560999 62% => OK
Essay readability:
automated_readability_index: 13.0 8.37731958763 155% => OK
flesch_reading_ease: 56.59 70.7449484536 80% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 11.1 7.45979381443 149% => OK
coleman_liau_index: 11.26 8.71597938144 129% => OK
dale_chall_readability_score: 7.87 7.59969072165 104% => OK
difficult_words: 45.0 41.2886597938 109% => OK
linsear_write_formula: 13.5 8.62886597938 156% => OK
gunning_fog: 11.2 8.54432989691 131% => OK
text_standard: 12.0 8.15463917526 147% => OK
What are above readability scores?
---------------------
Rates: 89.8876404494 out of 100
Scores by essay e-grader: 8.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.