The following appeared in an Avia Airlines departmental memorandum:
“On average, 9 out of every 1,000 passengers who traveled on Avia Airlines last year filed
a complaint about our baggage-handling procedures. This means that although some 1
percent of our passengers were unhappy with those procedures, the overwhelming
majority were quite satisfied with them; thus it would appear that a review of the
procedures is not important to our goal of maintaining or increasing the number of Avia’s
passengers.”
Discuss how well reasoned . . . etc.
The argument that very low percentage of complaints indicate that there is no need to update procedures in order to increase passengers is not entirely logically convincing, because it ignores certain crucial assumptions.
Firstly, the argument assumes that only 9 out of 1000 travelers had a complaint about baggage-handling procedures. Actually, Author’s evidence provide just recorded complaints. It is possible that more passengers have compliant about rules but doesn’t want to rate it to company. Because it takes time to complain about procedures to airlines companies that people are unwilling to prefer to do it. For example, a passenger had a problem with procedures of Avia Airlines and got angry, then he decided to never use same airlines again, rather than to complain it.
Secondly, the argument never addresses customer satisfaction. In the world, it is entirely necessary issue for companies that internet and its derivatives present many websites related to companies’ services and customers are able to comment their opinion in there. Perhaps, number of complaints is low, but they could comment dissatisfaction about Avia Airlines that leads to drop in travelers. For example, if company never reply complaints of customers, websites like Trip-Advisor which have millions of visitors, would decrease their customer satisfaction points.
Finally, the argument omits data about number of total complaints in total and in specific regions. Every year, the millions of people fly with plane as well as in Avia Airlines too. According to given details there are 9000 complaints in every million passengers which quiet big number for an airlines. Total number of customers wasn’t provided in author’s conclusion. Additionally, data was an average of total, it could more in some locations such as big cities. In Metropolitans as Istanbul, New-York or Hong Kong, there are millions of passengers use their airport that such big crowds in airports lead to difficulties to acquire their baggage. For Example, Customers who used Istanbul Airport made 100 complaints out of 1000 but this number drop because of low numbers in other locations.
Thus, the argument is not completely sound.
The evidence in support of conclusion could be to detailed research about reasons behind of complaints and numbers of them in different locations. Company executives possibly respond every complaint to increase their reputation in industry that they care every one of their customers as special person.
Ultimately, the argument might have been weakened by written flaws and wrong assumptions in Author’s argument.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2020-01-04 | BIBHU KALITA | 77 | view |
| 2016-08-12 | Madridista | 66 | view |
- The following statement appeared in a consumer magazine:A fear of crime has led many homeowners to purchase monitored burglar alarmsystems, but these people are wasting their money. The primary benefit of anyburglar alarm system is one of deterrence, and 50
- We believe that improved customer service is the best way for us to differentiate ourselves from competitors and attract new customers We can offer our customers better service by reducing waiting time in teller lines from an average of six minutes to an 63
- The following appeared in the editorial section of a West Cambria newspaper:“A recent review of the West Cambria volunteer ambulance service revealed a longeraverage response time to accidents than was reported by a commercial ambulance squadlocated in 66
- The following appeared as part of an article in the business section of a local newspaper:“Motorcycle X has been manufactured in the United States for more than 70 years.Although one foreign company has copied the motorcycle and is selling it for less, 50
- Question authority. Only by questioning accepted wisdom can we advance our understanding of the world. 16
Grammar and spelling errors:
Line 2, column 290, Rule ID: SENTENCE_FRAGMENT[1]
Message: “Because” at the beginning of a sentence requires a 2nd clause. Maybe a comma, question or exclamation mark is missing, or the sentence is incomplete and should be joined with the following sentence.
...oesn't want to rate it to company. Because it takes time to complain about procedu...
^^^^^^^
Line 4, column 292, Rule ID: A_PLURAL[1]
Message: Don't use indefinite articles with plural words. Did you mean 'an airline' or simply 'airlines'?
Suggestion: an airline; airlines
...n passengers which quiet big number for an airlines. Total number of customers wasn't ...
^^^^^^^^^^^
Discourse Markers used:
['actually', 'but', 'finally', 'first', 'firstly', 'if', 'second', 'secondly', 'so', 'then', 'thus', 'well', 'for example', 'such as', 'as well as']
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance in Part of Speech:
Nouns: 0.282377919321 0.25644967241 110% => OK
Verbs: 0.135881104034 0.15541462614 87% => OK
Adjectives: 0.0700636942675 0.0836205057962 84% => OK
Adverbs: 0.0615711252654 0.0520304965353 118% => OK
Pronouns: 0.0403397027601 0.0272364105082 148% => Less pronouns wanted. Try not to use 'you, I, they, he...' as the subject of a sentence
Prepositions: 0.142250530786 0.125424944231 113% => OK
Participles: 0.0169851380042 0.0416121511921 41% => Some participles wanted.
Conjunctions: 3.02956624039 2.79052419416 109% => OK
Infinitives: 0.0382165605096 0.026700313972 143% => OK
Particles: 0.0 0.001811407834 0% => OK
Determiners: 0.0445859872611 0.113004496875 39% => Some determiners wanted.
Modal_auxiliary: 0.0106157112527 0.0255425247493 42% => OK
WH_determiners: 0.0127388535032 0.0127820249294 100% => OK
Vocabulary words and sentences:
No of characters: 2648.0 2731.13054187 97% => OK
No of words: 405.0 446.07635468 91% => OK
Chars per words: 6.53827160494 6.12365571057 107% => OK
Fourth root words length: 4.48604634366 4.57801047555 98% => OK
words length more than 5 chars: 0.422222222222 0.378187486979 112% => OK
words length more than 6 chars: 0.377777777778 0.287650121315 131% => OK
words length more than 7 chars: 0.296296296296 0.208842608468 142% => OK
words length more than 8 chars: 0.17037037037 0.135150697306 126% => OK
Word Length SD: 3.02956624039 2.79052419416 109% => OK
Unique words: 219.0 207.018472906 106% => OK
Unique words percentage: 0.540740740741 0.469332199767 115% => OK
Word variations: 61.5832332365 52.1807786196 118% => OK
How many sentences: 21.0 20.039408867 105% => OK
Sentence length: 19.2857142857 23.2022227129 83% => OK
Sentence length SD: 46.6142562838 57.7814097925 81% => OK
Chars per sentence: 126.095238095 141.986410481 89% => OK
Words per sentence: 19.2857142857 23.2022227129 83% => OK
Discourse Markers: 0.714285714286 0.724660767414 99% => OK
Paragraphs: 7.0 5.14285714286 136% => OK
Language errors: 2.0 3.58251231527 56% => OK
Readability: 57.0634920635 51.9672348444 110% => OK
Elegance: 1.85714285714 1.8405768891 101% => OK
Coherence and Cohesion:
Essay topic to essay body coherence: 0.272596042627 0.441005458295 62% => OK
Sentence sentence coherence: 0.090413321225 0.135418324435 67% => OK
Sentence sentence coherence SD: 0.0782922982337 0.0829849096947 94% => OK
Sentence paragraph coherence: 0.566844277975 0.58762219726 96% => OK
Sentence paragraph coherence SD: 0.219361940191 0.147661913831 149% => OK
Sentence topic coherence: 0.103490191338 0.193483328276 53% => OK
Sentence topic coherence SD: 0.0542194819331 0.0970749176394 56% => OK
Paragraph paragraph coherence: 0.187543316674 0.42659136922 44% => OK
Paragraph paragraph coherence SD: 0.145172911486 0.0774707102158 187% => OK
Paragraph topic coherence: 0.134003274987 0.312017818177 43% => OK
Paragraph topic coherence SD: 0.073180280438 0.0698173142475 105% => OK
Task Achievement:
Sentences with positive sentiment : 5.0 8.33743842365 60% => OK
Sentences with negative sentiment : 13.0 6.87684729064 189% => OK
Sentences with neutral sentiment: 3.0 4.82512315271 62% => OK
Positive topic words: 5.0 6.46551724138 77% => OK
Negative topic words: 13.0 5.36822660099 242% => OK
Neutral topic words: 3.0 2.82389162562 106% => OK
Total topic words: 21.0 14.657635468 143% => OK
What are sentences with positive/Negative/neutral sentiment?
---------------------
Rates: 66.67 out of 100
Scores by essay e-grader: 4.0 Out of 6 -- The score is based on the average performance of 20,000 argument essays. This e-grader is not smart enough to check on arguments.
---------------------
Note: This is not the final score. The e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.