The pie charts illustrate the results of a questionnaire about the customer service of the Pathway hotel which visitors came to in 2 years 2005 and 2010.
Overall, it is clear that the hotel’s customer service improved after 5 years. Moreover, the largest proportion of feedback changed from satisfactory to good at the same time.
In the year 2005, people who perceived customer service as excellent accounted for only 5%, while in 2010, this figure increased nearly 5 times, at 28%. Good customer service was given by 11% of 100 guests in 2005, compared to 39% after 5 years. The largest percentage of feedback in 2005 is satisfactory service, which represented at 45%. Meanwhile, the rate for this category was just 17%.
On the questionnaire, the figure for poor customer service took 21% in 2005 and 18% in 2010. After 5 years, the feedback represented very poor service from 15% to 4%.
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- The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel s customer service The same questionnaire was given to 100 guests in the years 2005 and 2010