The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The two pie charts illustrate the percentage of the hotel's customer service that 100 visitors answered to the Parkway Hotel between 2005 and 2010.
Overall, the rate of excellent and good increased dramatically while three other rates decreased significantly in 2010.
First of all, there was 5% of people rated excellent to the hotel's customer service in 2005 then this figure increased enormously to 28% in 5 years later. Secondly, 14% percentage of hotel's customer service rate in 2005 before rising dramatically by 25% in 2010.
On the other hand, satisfactory was the largest rate, which was about 45% in 2005. However, it witnessed a huge change, which fall to 17%. In addition, customers rate the poor and very poor rate of the hotel's customer service still quite high, which took 21% and 15% respectively in 2005. These two figures declined the same percentage by 9% in 5 years later.
Post date | Users | Rates | Link to Content |
---|---|---|---|
2022-09-13 | myduyen282 | 84 | view |
- Some people think that children should begin their formal education at a very early age Some think they should begin at at least 7 years old Discuss both views and give your own opinion 73
- more and more people now own cars What are the problems associated with an increase in the usage of private cars How these problems can be solved 56
- Some people believe that young people should spend more of their time with their families and less on entertainment outside the home Others disagree 73
- The bar chart shows the percentage of small medium large companies which used social media for business purposes between 2012 to 2016 100
- The chart compares the number of people per household by percentage in the UK in 1981 and 2001 61