The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel s customer service The same questionnaire was given to 100 guests in the years 2005 and 2010

The provided two pie charts illustrate information about two survey's reaction of 100 travellers who gave their opinion on the help line of Parkway hotel in the years 2005 and 2010.

It is clearly seen that after 5 years, from 2005, the rate on Parkway hotel's customer service was reviewed more positively by its visitors, which means that operation was upgraded during the given years.

In 2005, satisfactory survey was the biggest part of the questionnaire, making up 45 percent, following by the rate of poor and very poor, accounted for just over a fifth and 15%, respectively. However, in 2010, these figures became the least rates, contributing about a quarter to the total survey's result, collectively. Satisfactory result dropped to 17%, poor rate fell to 12%, and the worst rate declined to 4%.

By contrast, the values in excellent and good showed significant increased trend. Only 5 percent of them rated excellent on the client service in 2005, then it increased in percentage to about 30% in 2010. Likewise, good rate grew from 14% to about 40%, becoming the biggest contribution to the survey between 2005 and 2010.

Votes
Average: 8.9 (2 votes)
Essays by the user:

Transition Words or Phrases used:
but, however, if, likewise, then

Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments

Performance on Part of Speech:
To be verbs : 4.0 7.0 57% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 6.0 6.8 88% => OK
Relative clauses : 4.0 3.15609756098 127% => OK
Pronoun: 8.0 5.60731707317 143% => Less pronouns wanted
Preposition: 36.0 33.7804878049 107% => OK
Nominalization: 4.0 3.97073170732 101% => OK

Performance on vocabulary words:
No of characters: 949.0 965.302439024 98% => OK
No of words: 189.0 196.424390244 96% => OK
Chars per words: 5.02116402116 4.92477711251 102% => OK
Fourth root words length: 3.70779275107 3.73543355544 99% => OK
Word Length SD: 2.72132610031 2.65546596893 102% => OK
Unique words: 120.0 106.607317073 113% => OK
Unique words percentage: 0.634920634921 0.547539520022 116% => OK
syllable_count: 270.9 283.868780488 95% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK

A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Article: 3.0 4.33902439024 69% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 4.0 3.36585365854 119% => OK

Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 23.0 22.4926829268 102% => OK
Sentence length SD: 43.3149800877 43.030603864 101% => OK
Chars per sentence: 118.625 112.824112599 105% => OK
Words per sentence: 23.625 22.9334400587 103% => OK
Discourse Markers: 4.0 5.23603664747 76% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?

Coherence and Cohesion:
Essay topic to essay body coherence: 0.271051978844 0.215688989381 126% => OK
Sentence topic coherence: 0.104495989969 0.103423049105 101% => OK
Sentence topic coherence SD: 0.0605587662409 0.0843802449381 72% => OK
Paragraph topic coherence: 0.156765673338 0.15604864568 100% => OK
Paragraph topic coherence SD: 0.0461538823494 0.0819641961636 56% => OK

Essay readability:
automated_readability_index: 14.0 13.2329268293 106% => OK
flesch_reading_ease: 65.05 61.2550243902 106% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 9.9 10.3012195122 96% => OK
coleman_liau_index: 12.13 11.4140731707 106% => OK
dale_chall_readability_score: 8.45 8.06136585366 105% => OK
difficult_words: 44.0 40.7170731707 108% => OK
linsear_write_formula: 18.5 11.4329268293 162% => OK
gunning_fog: 11.2 10.9970731707 102% => OK
text_standard: 9.0 11.0658536585 81% => OK
What are above readability scores?

---------------------

Rates: 89.8876404494 out of 100
Scores by essay e-grader: 8.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.

Transition Words or Phrases used:
but, however, if, likewise, then

Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments

Performance on Part of Speech:
To be verbs : 4.0 7.0 57% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 6.0 6.8 88% => OK
Relative clauses : 4.0 3.15609756098 127% => OK
Pronoun: 8.0 5.60731707317 143% => Less pronouns wanted
Preposition: 36.0 33.7804878049 107% => OK
Nominalization: 4.0 3.97073170732 101% => OK

Performance on vocabulary words:
No of characters: 949.0 965.302439024 98% => OK
No of words: 189.0 196.424390244 96% => OK
Chars per words: 5.02116402116 4.92477711251 102% => OK
Fourth root words length: 3.70779275107 3.73543355544 99% => OK
Word Length SD: 2.72132610031 2.65546596893 102% => OK
Unique words: 120.0 106.607317073 113% => OK
Unique words percentage: 0.634920634921 0.547539520022 116% => OK
syllable_count: 270.9 283.868780488 95% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK

A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Article: 3.0 4.33902439024 69% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 4.0 3.36585365854 119% => OK

Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 23.0 22.4926829268 102% => OK
Sentence length SD: 43.3149800877 43.030603864 101% => OK
Chars per sentence: 118.625 112.824112599 105% => OK
Words per sentence: 23.625 22.9334400587 103% => OK
Discourse Markers: 4.0 5.23603664747 76% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?

Coherence and Cohesion:
Essay topic to essay body coherence: 0.271051978844 0.215688989381 126% => OK
Sentence topic coherence: 0.104495989969 0.103423049105 101% => OK
Sentence topic coherence SD: 0.0605587662409 0.0843802449381 72% => OK
Paragraph topic coherence: 0.156765673338 0.15604864568 100% => OK
Paragraph topic coherence SD: 0.0461538823494 0.0819641961636 56% => OK

Essay readability:
automated_readability_index: 14.0 13.2329268293 106% => OK
flesch_reading_ease: 65.05 61.2550243902 106% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 9.9 10.3012195122 96% => OK
coleman_liau_index: 12.13 11.4140731707 106% => OK
dale_chall_readability_score: 8.45 8.06136585366 105% => OK
difficult_words: 44.0 40.7170731707 108% => OK
linsear_write_formula: 18.5 11.4329268293 162% => OK
gunning_fog: 11.2 10.9970731707 102% => OK
text_standard: 9.0 11.0658536585 81% => OK
What are above readability scores?

---------------------

Rates: 89.8876404494 out of 100
Scores by essay e-grader: 8.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.