The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The pie charts given compared the responses of customers about the Parkway Hotel’s customer service in 2005 and 2010. Overall, the customer’s satisfaction increased significantly over the 5-year period.
For instance, as the record of the survey in 2005, most of the people rated the hotel’s service as poor (21%) and satisfactory (45%). In the next 5 years, however, its customer service was considered better with considerably increased in the proportion of ‘excellent’ and ‘good’.
Viewing the positive responses first, only 5% of the hotel guests rated the service as ‘excellent’ in 2005, but in 2010 the visitor responded to the service as ‘excellent’ was 23% higher, at 28%. In addition, while about 14% of the visitors give ‘good’ marks for the hotel service in 2005, that number was almost tripled five years later.
In contrast, the proportion of guests rating the service as ‘very poor’ was 15%, had a significant drop from 15% in 2005 to 4% in 2010, which was almost eliminated. Similarly, the percentage of customers described the hotel service as ‘poor’ was only 12% in 2010, which was a slight decrease since 2005. Finally, a dramatic fall in the number of ‘satisfactory’ ratings in 2010 reflected that more and more people giving positive responses in the survey in 2010.
- The first chart below gives information about the money spent by British parents on their children’s sports between 2008 and 2014. The second chart shows the number of children who participated in three sports in Britain over the same time period. 84
- The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.Summarise the information by selectin 73
Transition Words or Phrases used:
but, finally, first, however, if, similarly, while, for instance, in addition, in contrast
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.0 100% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 5.0 6.8 74% => OK
Relative clauses : 4.0 3.15609756098 127% => OK
Pronoun: 3.0 5.60731707317 54% => OK
Preposition: 34.0 33.7804878049 101% => OK
Nominalization: 5.0 3.97073170732 126% => OK
Performance on vocabulary words:
No of characters: 1174.0 965.302439024 122% => OK
No of words: 213.0 196.424390244 108% => OK
Chars per words: 5.5117370892 4.92477711251 112% => OK
Fourth root words length: 3.82027741392 3.73543355544 102% => OK
Word Length SD: 3.8203963926 2.65546596893 144% => OK
Unique words: 113.0 106.607317073 106% => OK
Unique words percentage: 0.530516431925 0.547539520022 97% => OK
syllable_count: 342.0 283.868780488 120% => OK
avg_syllables_per_word: 1.6 1.45097560976 110% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Article: 5.0 4.33902439024 115% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 2.0 0.482926829268 414% => Less conjunction wanted as sentence beginning.
Preposition: 5.0 3.36585365854 149% => OK
Performance on sentences:
How many sentences: 9.0 8.94146341463 101% => OK
Sentence length: 23.0 22.4926829268 102% => OK
Sentence length SD: 33.4257976811 43.030603864 78% => OK
Chars per sentence: 130.444444444 112.824112599 116% => OK
Words per sentence: 23.6666666667 22.9334400587 103% => OK
Discourse Markers: 10.0 5.23603664747 191% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 2.0 4.09268292683 49% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.185044888548 0.215688989381 86% => OK
Sentence topic coherence: 0.115847433822 0.103423049105 112% => OK
Sentence topic coherence SD: 0.0635413069244 0.0843802449381 75% => OK
Paragraph topic coherence: 0.151573566038 0.15604864568 97% => OK
Paragraph topic coherence SD: 0.051758912567 0.0819641961636 63% => OK
Essay readability:
automated_readability_index: 16.4 13.2329268293 124% => OK
flesch_reading_ease: 48.13 61.2550243902 79% => OK
smog_index: 11.2 6.51609756098 172% => OK
flesch_kincaid_grade: 12.3 10.3012195122 119% => OK
coleman_liau_index: 14.97 11.4140731707 131% => OK
dale_chall_readability_score: 8.19 8.06136585366 102% => OK
difficult_words: 46.0 40.7170731707 113% => OK
linsear_write_formula: 12.0 11.4329268293 105% => OK
gunning_fog: 11.2 10.9970731707 102% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?
---------------------
Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.