You have received a letter from an airline company you recently travelled with asking for your feedback on airline service
Write a letter to airline customer service manager, in your letter
-why you choose to travel with this airline
-say what you enjoyed about travelling with airline
-what improvement that the airline could make to its service
Dear Manager,
Good Day!
I chose to travel with PIA because it is the national airline of Pakistan. Being the national airline, there is a sense of patriotism and emotion attached with it. Moreover, PIA offers large variety of national routes and flexible timings. I always have the luxury to book last minute flights at odd times and if by chance I miss a flight I can always catch the next flight as PIA is an immensely versatile airline.
I recently travelled to ISB from Moenjhodaro and it was a serene experience. There was no turbulence or jitters during entire flight. The flight takeoff and landing timings were precise and there were no delays. I had to attend an important meeting and had a tight schedule to meet but PIA ensured that I reached on time.
However, there is still room for improvement on customer service part. I had asked for a glass of water before takeoff but airhostess wasn’t keen to oblige. I repeatedly requested her as I was dehydrated but she insisted to wait on. I would also recommend making modifications in seat installations. The in between space is much less and it is not possible to extend your legs for comfort.
Overall it was a satisfactory experience and I look forward to travel again.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2017-08-04 | hamzamanzoor | 84 | view |
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Grammar and spelling errors:
Line 6, column 238, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...dehydrated but she insisted to wait on. I would also recommend making modificatio...
^
Transition Words or Phrases used:
also, but, however, if, look, moreover, so, still
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 13.0 7.48453608247 174% => OK
Auxiliary verbs: 2.0 4.92783505155 41% => OK
Conjunction : 13.0 5.05154639175 257% => Less conjunction wanted
Relative clauses : 1.0 3.03092783505 33% => OK
Pronoun: 21.0 32.9175257732 64% => OK
Preposition: 26.0 26.3917525773 99% => OK
Nominalization: 5.0 3.85567010309 130% => OK
Performance on vocabulary words:
No of characters: 1029.0 937.175257732 110% => OK
No of words: 217.0 206.0 105% => OK
Chars per words: 4.74193548387 4.54256449028 104% => OK
Fourth root words length: 3.8380880478 3.78020617076 102% => OK
Word Length SD: 2.75638449847 2.54303337028 108% => OK
Unique words: 140.0 127.690721649 110% => OK
Unique words percentage: 0.645161290323 0.622605031667 104% => OK
syllable_count: 332.1 290.88556701 114% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 9.13402061856 77% => OK
Article: 2.0 0.824742268041 243% => Less articles wanted as sentence beginning.
Subordination: 0.0 1.83505154639 0% => More adverbial clause wanted.
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 0.0 1.44329896907 0% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 14.0 12.6804123711 110% => OK
Sentence length: 15.0 16.3608247423 92% => OK
Sentence length SD: 27.7558598336 44.8134815571 62% => OK
Chars per sentence: 73.5 76.5299724578 96% => OK
Words per sentence: 15.5 16.8248392259 92% => OK
Discourse Markers: 3.5 4.34317383033 81% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 1.0 2.54639175258 39% => OK
Sentences with positive sentiment : 9.0 7.41237113402 121% => OK
Sentences with negative sentiment : 3.0 1.49484536082 201% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.130152664734 0.216113520407 60% => OK
Sentence topic coherence: 0.0405372338383 0.0766984524023 53% => OK
Sentence topic coherence SD: 0.049491107451 0.0603063233224 82% => OK
Paragraph topic coherence: 0.0634109476111 0.12726935374 50% => OK
Paragraph topic coherence SD: 0.0212918442969 0.0580467560999 37% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 8.6 8.37731958763 103% => OK
flesch_reading_ease: 64.71 70.7449484536 91% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.0 7.45979381443 107% => OK
coleman_liau_index: 9.92 8.71597938144 114% => OK
dale_chall_readability_score: 8.31 7.59969072165 109% => OK
difficult_words: 54.0 41.2886597938 131% => OK
linsear_write_formula: 8.0 8.62886597938 93% => OK
gunning_fog: 8.0 8.54432989691 94% => OK
text_standard: 8.0 8.15463917526 98% => OK
What are above readability scores?
---------------------
Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.