You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport. Write a letter to the airport manager and say
– Give your flight details.
– Why were you disappointed?
– Suggest some improvements to the airport services
Dear Sir/Madam,
My name is Diane Norman, and I came through your airport on March 1st. I flew with United Airlines on flight number 145 to Portland, Oregon. I was travelling on business, and found the services offered by the airline splendid across the board.
As for the services provided by the airport, unfortunately, I didn’t experience a similar level of satisfaction. In fact, I was extremely disappointed with them. There were not enough employees to serve travelers. Moreover, the quality of customer service was very poor. The airport workers were unable to answer our questions about the process of online check in, or deal with minor requests, such as informing tourists about locations of restrooms and stores. Another issue that we struggled with was the slow internet connection with intermittent drop outs.
Considering the problems we encountered, I would like to suggest some possible solutions. Hiring more staff, and giving them training on everything they need to know about the airport, and also how to treat customers in a courteous way, would help improve our airport experience. With regard to internet connection, I would recommend a more reliable internet provider.
Thank you for taking time to read my letter, and I hope this information helps improve airport services in the nearest future.
Faithfully yours,
Diane Norman
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Grammar and spelling errors:
Line 15, column 218, Rule ID: IN_A_X_MANNER[1]
Message: Consider replacing "in a courteous way" with adverb for "courteous"; eg, "in a hasty manner" with "hastily".
...irport, and also how to treat customers in a courteous way, would help improve our airport experie...
^^^^^^^^^^^^^^^^^^
Transition Words or Phrases used:
also, moreover, so, as for, in fact, such as, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.48453608247 94% => OK
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 7.0 5.05154639175 139% => OK
Relative clauses : 1.0 3.03092783505 33% => OK
Pronoun: 22.0 32.9175257732 67% => OK
Preposition: 36.0 26.3917525773 136% => OK
Nominalization: 6.0 3.85567010309 156% => OK
Performance on vocabulary words:
No of characters: 1175.0 937.175257732 125% => OK
No of words: 217.0 206.0 105% => OK
Chars per words: 5.41474654378 4.54256449028 119% => OK
Fourth root words length: 3.8380880478 3.78020617076 102% => OK
Word Length SD: 2.84225345861 2.54303337028 112% => OK
Unique words: 147.0 127.690721649 115% => OK
Unique words percentage: 0.677419354839 0.622605031667 109% => OK
syllable_count: 344.7 290.88556701 119% => OK
avg_syllables_per_word: 1.6 1.41237113402 113% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 9.13402061856 77% => OK
Article: 2.0 0.824742268041 243% => Less articles wanted as sentence beginning.
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 6.0 0.463917525773 1293% => Less conjunction wanted as sentence beginning.
Preposition: 3.0 1.44329896907 208% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 14.0 12.6804123711 110% => OK
Sentence length: 15.0 16.3608247423 92% => OK
Sentence length SD: 45.811113971 44.8134815571 102% => OK
Chars per sentence: 83.9285714286 76.5299724578 110% => OK
Words per sentence: 15.5 16.8248392259 92% => OK
Discourse Markers: 4.28571428571 4.34317383033 99% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 1.0 2.54639175258 39% => OK
Sentences with positive sentiment : 9.0 7.41237113402 121% => OK
Sentences with negative sentiment : 3.0 1.49484536082 201% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.233083590372 0.216113520407 108% => OK
Sentence topic coherence: 0.0641540109884 0.0766984524023 84% => OK
Sentence topic coherence SD: 0.0403699017656 0.0603063233224 67% => OK
Paragraph topic coherence: 0.125172508741 0.12726935374 98% => OK
Paragraph topic coherence SD: 0.0368359522161 0.0580467560999 63% => OK
Essay readability:
automated_readability_index: 11.8 8.37731958763 141% => OK
flesch_reading_ease: 56.25 70.7449484536 80% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 9.1 7.45979381443 122% => OK
coleman_liau_index: 13.8 8.71597938144 158% => OK
dale_chall_readability_score: 8.89 7.59969072165 117% => OK
difficult_words: 62.0 41.2886597938 150% => OK
linsear_write_formula: 5.5 8.62886597938 64% => OK
gunning_fog: 8.0 8.54432989691 94% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
---------------------
Rates: 89.8876404494 out of 100
Scores by essay e-grader: 8.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.