You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter describe
- the problem with the equipment
- explain what happened when you phoned the shop
- say what you would like the manager to do.
Dear Sir or Madam,
I am writing this letter in order to lodge a complaint regarding inferior quality of a product I purchased from your esteemed store. Four days ago I purchased Kenwood coffee machine as recommended by the sales team. When I was at the store, it worked properly. However, as I arrived home, it did not work at all. I checked the instructions as illustrated in the manual before calling the store.
I made a phone call to the store immediately and request to change the coffee machine with another one. A representative of customer service team answered and he not only put me on hold for more than 45 minutes but also transferred me to 3 technical advisors. To make matter worse, I did not have any feedback yet, more even the problem still exist.
I, therefore, suggest that I be given a full refund as soon as possible. If you want the receipt, I can send it instantly. I look forward to hearing from you.
Yours faithfully,
Paula
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Transition Words or Phrases used:
also, but, however, if, look, regarding, so, still, therefore
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 2.0 7.48453608247 27% => More to be verbs wanted.
Auxiliary verbs: 1.0 4.92783505155 20% => OK
Conjunction : 5.0 5.05154639175 99% => OK
Relative clauses : 2.0 3.03092783505 66% => OK
Pronoun: 23.0 32.9175257732 70% => OK
Preposition: 19.0 26.3917525773 72% => OK
Nominalization: 0.0 3.85567010309 0% => More nominalization wanted.
Performance on vocabulary words:
No of characters: 791.0 937.175257732 84% => OK
No of words: 172.0 206.0 83% => More content wanted.
Chars per words: 4.5988372093 4.54256449028 101% => OK
Fourth root words length: 3.62144681703 3.78020617076 96% => OK
Word Length SD: 2.72263785613 2.54303337028 107% => OK
Unique words: 125.0 127.690721649 98% => OK
Unique words percentage: 0.726744186047 0.622605031667 117% => OK
syllable_count: 253.8 290.88556701 87% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 9.13402061856 99% => OK
Interrogative: 1.0 0.360824742268 277% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 3.0 1.83505154639 163% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 12.0 12.6804123711 95% => OK
Sentence length: 14.0 16.3608247423 86% => OK
Sentence length SD: 40.520485217 44.8134815571 90% => OK
Chars per sentence: 65.9166666667 76.5299724578 86% => OK
Words per sentence: 14.3333333333 16.8248392259 85% => OK
Discourse Markers: 5.08333333333 4.34317383033 117% => OK
Paragraphs: 3.0 4.29896907216 70% => More paragraphs wanted.
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 4.0 7.41237113402 54% => More positive sentences wanted.
Sentences with negative sentiment : 1.0 1.49484536082 67% => OK
Sentences with neutral sentiment: 7.0 3.94845360825 177% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.173042036623 0.216113520407 80% => OK
Sentence topic coherence: 0.0563471492338 0.0766984524023 73% => OK
Sentence topic coherence SD: 0.0413452742685 0.0603063233224 69% => OK
Paragraph topic coherence: 0.0923903320645 0.12726935374 73% => OK
Paragraph topic coherence SD: 0.0184400073369 0.0580467560999 32% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 7.4 8.37731958763 88% => Automated_readability_index is low.
flesch_reading_ease: 65.73 70.7449484536 93% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 7.6 7.45979381443 102% => OK
coleman_liau_index: 8.81 8.71597938144 101% => OK
dale_chall_readability_score: 7.73 7.59969072165 102% => OK
difficult_words: 37.0 41.2886597938 90% => OK
linsear_write_formula: 6.5 8.62886597938 75% => OK
gunning_fog: 7.6 8.54432989691 89% => OK
text_standard: 8.0 8.15463917526 98% => OK
What are above readability scores?
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Rates: 81.4606741573 out of 100
Scores by essay e-grader: 7.25 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.