Question1 :(related to complaint )
You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired.
Write a letter to the company. In your letter,
* introduce yourself
* explain the situation
* say what action you would like the company to take
Dear Sir or Madam,
I am Divya, Writing to raise my concern about the phone which I bought from one of your store last Sunday. I and my Husband very exited to visited your store to buy iPhone XS Max to gift him on our 5th marriage anniversary on 10th September but our excitement was not long -lasted soon and it ruined our celebration spirit.I am hoping that you would take actions to improve your product quality and maintain your reputation.
Let me explain my concern in more detail.I am regular customer of your Electronic outlet store because you guys maintain hygiene, Good ambience ,staff behavior and above all good product quality.But last time it was a big disappointment. I had appointment slot booked well in advance but it was allocated to someone else, which is not acceptable as it hurts customers' faith in your service.Moreover, the product service was less than average. The phone touch screen is freezing itself after two days of use. We mentioned that phone was not under proper working condition but no comment or apology was made at the time.On top of that, phone charger stopped working completely! Though we complained about our problem to your staff , she did not mind us and instead told us to complain to the manager.
I had a high expectation from your store but got equally frustrated. I would really appreciate if you could take proper action about this inconvenience that we had due to the product that we bought at your restaurant.Please offer the best possible services , Quality product experience and efficient staff to your customers.
I look forward to your immediate response regarding this.
Yours faithfully,
Divya
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2019-09-29 | astrlw@hotmail.com | 61 | view |
| 2019-09-12 | Divyashetti | 70 | view |
| 2019-09-12 | Divyashetti | 78 | view |
| 2019-07-25 | jakirph365 | 89 | view |
| 2019-07-25 | itsshuvro | 78 | view |
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Grammar and spelling errors:
Line 5, column 88, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...he phone which I bought from one of your store last Sunday. I and my Husband ver...
^^
Line 5, column 125, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...our store last Sunday. I and my Husband very exited to visited your store to buy...
^^
Line 5, column 181, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
... visited your store to buy iPhone XS Max to gift him on our 5th marriage anniver...
^^
Line 5, column 197, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ore to buy iPhone XS Max to gift him on our 5th marriage anniversary on 10th Se...
^^
Line 5, column 235, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...on our 5th marriage anniversary on 10th September but our excitement was not lo...
^^
Line 5, column 265, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ry on 10th September but our excitement was not long -lasted soon and it ruined...
^^
Line 5, column 287, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...but our excitement was not long -lasted soon and it ruined our celebration spiri...
^^
Line 5, column 331, Rule ID: SENTENCE_WHITESPACE
Message: Add a space between sentences
Suggestion: I
...on and it ruined our celebration spirit.I am hoping that you would take actions t...
^
Line 5, column 331, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...on and it ruined our celebration spirit.I am hoping that you would take actions t...
^
Line 5, column 394, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...uld take actions to improve your product quality and maintain your reputation. ...
^^
Line 9, column 42, Rule ID: SENTENCE_WHITESPACE
Message: Add a space between sentences
Suggestion: I
...et me explain my concern in more detail.I am regular customer of your Electronic ...
^
Line 9, column 95, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...customer of your Electronic outlet store because you guys maintain hygiene, Good...
^^
Line 9, column 131, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...tore because you guys maintain hygiene, Good ambience ,staff behavior and above ...
^^
Line 9, column 146, Rule ID: COMMA_PARENTHESIS_WHITESPACE
Message: Put a space after the comma, but not before the comma
Suggestion: ,
...ou guys maintain hygiene, Good ambience ,staff behavior and above all good produ...
^^
Line 9, column 176, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...d ambience ,staff behavior and above all good product quality.But last time it wa...
^^
Line 9, column 199, Rule ID: SENTENCE_WHITESPACE
Message: Add a space between sentences
Suggestion: But
...ior and above all good product quality.But last time it was a big disappointment. ...
^^^
Line 9, column 264, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...g disappointment. I had appointment slot booked well in advance but it was all...
^^^
Line 9, column 278, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...nt. I had appointment slot booked well in advance but it was allocated to som...
^^
Line 9, column 290, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...pointment slot booked well in advance but it was allocated to someone else, wh...
^^^
Line 9, column 399, Rule ID: SENTENCE_WHITESPACE
Message: Add a space between sentences
Suggestion: Moreover
...t hurts customers faith in your service.Moreover, the product service was less than ave...
^^^^^^^^
Line 9, column 428, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ur service.Moreover, the product service was less than average. The phone touch s...
^^
Line 9, column 580, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...e was not under proper working condition but no comment or apology was made at th...
^^
Line 9, column 629, Rule ID: SENTENCE_WHITESPACE
Message: Add a space between sentences
Suggestion: On
...comment or apology was made at the time.On top of that, phone charger stopped work...
^^
Line 9, column 725, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...! Though we complained about our problem to your staff , she did not mind us and ...
^^
Line 9, column 740, Rule ID: COMMA_PARENTHESIS_WHITESPACE
Message: Put a space after the comma, but not before the comma
Suggestion: ,
...plained about our problem to your staff , she did not mind us and instead told us...
^^
Line 13, column 198, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...we had due to the product that we bought at your restaurant.Please offer the best...
^^
Line 13, column 219, Rule ID: SENTENCE_WHITESPACE
Message: Add a space between sentences
Suggestion: Please
...duct that we bought at your restaurant.Please offer the best possible services , Qual...
^^^^^^
Line 13, column 258, Rule ID: COMMA_PARENTHESIS_WHITESPACE
Message: Put a space after the comma, but not before the comma
Suggestion: ,
....Please offer the best possible services , Quality product experience and efficien...
^^
Transition Words or Phrases used:
but, if, look, moreover, really, regarding, so, well, on top of that
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 8.0 7.48453608247 107% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 13.0 5.05154639175 257% => Less conjunction wanted
Relative clauses : 7.0 3.03092783505 231% => Less relative clauses wanted (maybe 'which' is over used).
Pronoun: 52.0 32.9175257732 158% => Less pronouns wanted
Preposition: 32.0 26.3917525773 121% => OK
Nominalization: 12.0 3.85567010309 311% => Less nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1403.0 937.175257732 150% => OK
No of words: 280.0 206.0 136% => OK
Chars per words: 5.01071428571 4.54256449028 110% => OK
Fourth root words length: 4.09062348924 3.78020617076 108% => OK
Word Length SD: 2.80850168349 2.54303337028 110% => OK
Unique words: 177.0 127.690721649 139% => OK
Unique words percentage: 0.632142857143 0.622605031667 102% => OK
syllable_count: 423.9 290.88556701 146% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 11.0 9.13402061856 120% => OK
Article: 2.0 0.824742268041 243% => Less articles wanted as sentence beginning.
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 10.0 12.6804123711 79% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 28.0 16.3608247423 171% => The Avg. Sentence Length is relatively long.
Sentence length SD: 104.608603853 44.8134815571 233% => The lengths of sentences changed so frequently.
Chars per sentence: 140.3 76.5299724578 183% => OK
Words per sentence: 28.0 16.8248392259 166% => OK
Discourse Markers: 6.8 4.34317383033 157% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 28.0 2.54639175258 1100% => Less language errors wanted.
Sentences with positive sentiment : 5.0 7.41237113402 67% => OK
Sentences with negative sentiment : 4.0 1.49484536082 268% => Less negative sentences wanted.
Sentences with neutral sentiment: 1.0 3.94845360825 25% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.118916582494 0.216113520407 55% => OK
Sentence topic coherence: 0.0516454826626 0.0766984524023 67% => OK
Sentence topic coherence SD: 0.0179680096475 0.0603063233224 30% => Sentences are similar to each other.
Paragraph topic coherence: 0.0709446536229 0.12726935374 56% => OK
Paragraph topic coherence SD: 0.0207912318818 0.0580467560999 36% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 16.2 8.37731958763 193% => OK
flesch_reading_ease: 51.52 70.7449484536 73% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 13.0 7.45979381443 174% => OK
coleman_liau_index: 12.07 8.71597938144 138% => OK
dale_chall_readability_score: 8.86 7.59969072165 117% => OK
difficult_words: 68.0 41.2886597938 165% => OK
linsear_write_formula: 18.5 8.62886597938 214% => Linsear_write_formula is high.
gunning_fog: 13.2 8.54432989691 154% => OK
text_standard: 13.0 8.15463917526 159% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.