You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy.
Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange on the item.
You should write at least 150 words.
You should spend about 20 minutes on this task.
You do NOT need to write your own address.
10th January, 2004
Dear Sir or Madam
Re: faulty jumper and refund refusal
On Wednesday 2nd January, I bought a green long-sleeved jumper from your store. The jumper was medium-sized and made from cotton. It cost $59.95 and it was not on special.
When I got home, I discovered that there was a small hole in the left sleeve. It looks like a rip of some kind and the stitching has unraveled. I returned to your shop the next day to ask for an identical replacement jumper. Unfortunately there were none in stock. Therefore I asked for a refund. However, the shop assistant refused to give m...
- Some people prefer to live in a house, while others think that there are more advantages living in an apartment.Are there more advantages than disadvantages to living in a house rather than in an apartment? 80
- the amount of four different meats 60
- The line graph shows the past and projected finances for a local authority in New Zealand 90
- As countries have developed there has been a trend towards smaller family sizes.Why does this happen?How does this affect society? 80
- The best way to solve the world s environmental problems is to increase the cost of fuel To what extent do you agree or disagree 88
Attribute Value Ideal
Score: 7.5 out of 9
Category: Very Good Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 18 10
No. of Words: 177 200
No. of Characters: 738 1000
No. of Different Words: 113 100
Fourth Root of Number of Words: 3.647 4.0
Average Word Length: 4.169 4.6
Word Length SD: 2.53 2.4
No. of Words greater than 5 chars: 45 60
No. of Words greater than 6 chars: 25 50
No. of Words greater than 7 chars: 17 40
No. of Words greater than 8 chars: 15 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 9.833 21.0
Sentence Length SD: 5.284 7.5
Use of Discourse Markers (%): 0.167 0.12
Sentence-Text Coherence: 0.286 0.35
Sentence-Para Coherence: 0.648 0.50
Sentence-Sentence Coherence: 0.059 0.07
Number of Paragraphs: 3 4