The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The charts compares visitors’ answered in the survey about customer service of the Parkway Hotel in 2005 and 2010.
It is clear that the rate of visitors replied about satisfaction increased from 2005 to 2010.
At the start of the period, with a mere of 5 % guests hotel rated excellent in the hotel’s customer service. This figure witnessed a significant rise to 28 % in 2010. The percentage of visitors replied good in hotel’s customer servise was 14 % in 2005. Howevery this rate rose dramatically to 39% in 2010 which was nearly third as high as this rate in 2005.
In 2005, 45 % of hotel customers answered satisfactory in the survey while this rate was only 17 % in 2010. The rate of visitor replied poor in the servey in 2005 were 21% and this proportion decreased sharply to 12% in 2010. Similarlly, 15% of hotel guests answerd very poor in the servey in 2005 and this rate experienced a significant drop to 4% in 2010.
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Comments
Essay evaluation report
The charts compares visitors’ answered in the survey
The charts compare visitors’ answers in the survey
Sentence: The percentage of visitors replied good in hotel's customer servise was 14 in 2005.
Error: servise Suggestion: service
Sentence: The rate of visitor replied poor in the servey in 2005 were 21 and this proportion decreased sharply to 12 in 2010.
Error: servey Suggestion: survey
Sentence: Similarlly, 15 of hotel guests answerd very poor in the servey in 2005 and this rate experienced a significant drop to 4 in 2010.
Error: servey Suggestion: survey
Error: answerd Suggestion: answers
flaws:
No. of Words: 164 200
No. of Different Words: 83 100
Sentence Length SD: 4.022 7.5 //it means some sentences have similar structures
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Attribute Value Ideal
Final score: 6.0 out of 9
Category: Good Excellent
No. of Grammatical Errors: 1 2
No. of Spelling Errors: 4 2
No. of Sentences: 9 10
No. of Words: 164 200
No. of Characters: 733 1000
No. of Different Words: 83 100
Fourth Root of Number of Words: 3.579 4.0
Average Word Length: 4.47 4.6
Word Length SD: 2.579 2.4
No. of Words greater than 5 chars: 46 60
No. of Words greater than 6 chars: 36 50
No. of Words greater than 7 chars: 24 40
No. of Words greater than 8 chars: 14 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 18.222 21.0
Sentence Length SD: 4.022 7.5
Use of Discourse Markers (%): 0.222 0.12
Sentence-Text Coherence: 0.497 0.35
Sentence-Para Coherence: 0.497 0.50
Sentence-Sentence Coherence: 0.151 0.07
Number of Paragraphs: 4 4
Grammar and spelling errors:
Line 1, column 12, Rule ID: AGREEMENT_SENT_START[1]
Message: You should probably use 'compare'.
Suggestion: compare
The charts compares visitors' answered in the survey a...
^^^^^^^^
Line 3, column 47, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
... start of the period, with a mere of 5 % guests hotel rated excellent in the hote...
^^
Line 4, column 172, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...lied poor in the servey in 2005 were 21% and this proportion decreased sharply to...
^^
Transition Words or Phrases used:
however, if, third, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.0 71% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 2.0 3.15609756098 63% => OK
Pronoun: 8.0 5.60731707317 143% => OK
Preposition: 35.0 33.7804878049 104% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalization wanted.
Performance on vocabulary words:
No of characters: 779.0 965.302439024 81% => OK
No of words: 164.0 196.424390244 83% => More content wanted.
Chars per words: 4.75 4.92477711251 96% => OK
Fourth root words length: 3.57858190836 3.73543355544 96% => OK
Word Length SD: 2.80489600809 2.65546596893 106% => OK
Unique words: 85.0 106.607317073 80% => More unique words wanted.
Unique words percentage: 0.518292682927 0.547539520022 95% => OK
syllable_count: 224.1 283.868780488 79% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Interrogative: 0.0 0.114634146341 0% => OK
Article: 3.0 4.33902439024 69% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 9.0 8.94146341463 101% => OK
Sentence length: 18.0 22.4926829268 80% => OK
Sentence length SD: 20.504741999 43.030603864 48% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 86.5555555556 112.824112599 77% => OK
Words per sentence: 18.2222222222 22.9334400587 79% => OK
Discourse Markers: 2.77777777778 5.23603664747 53% => More transition words/phrases wanted.
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 3.0 1.69756097561 177% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 2.0 4.09268292683 49% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.369152624725 0.215688989381 171% => OK
Sentence topic coherence: 0.182710682964 0.103423049105 177% => OK
Sentence topic coherence SD: 0.0846351427367 0.0843802449381 100% => OK
Paragraph topic coherence: 0.251656603819 0.15604864568 161% => OK
Paragraph topic coherence SD: 0.0733048181263 0.0819641961636 89% => OK
Essay readability:
automated_readability_index: 10.1 13.2329268293 76% => Automated_readability_index is low.
flesch_reading_ease: 70.13 61.2550243902 114% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 7.9 10.3012195122 77% => OK
coleman_liau_index: 10.27 11.4140731707 90% => OK
dale_chall_readability_score: 7.32 8.06136585366 91% => OK
difficult_words: 29.0 40.7170731707 71% => More difficult words wanted.
linsear_write_formula: 8.5 11.4329268293 74% => OK
gunning_fog: 9.2 10.9970731707 84% => OK
text_standard: 9.0 11.0658536585 81% => OK
What are above readability scores?
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Rates: 67.4157303371 out of 100
Scores by essay e-grader: 6.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.