The following memorandum is from the business manager of Happy Pancake House restaurants.
"Recently, butter has been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. This change, however, has had little impact on our customers. In fact, only about 2 percent of customers have complained, indicating that an average of 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who ask for butter do not complain when they are given margarine instead. Clearly, either these customers do not distinguish butter from margarine or they use the term 'butter' to refer to either butter or margarine."
Write a response in which you discuss one or more alternative explanations that could rival the proposed explanation and explain how your explanation(s) can plausibly account for the facts presented in the argument.
In the passage, we are informed that margarine replacement with butter has little impact on customer of Happy Pancake House restaurants. By citing that feedbacks from both customers and servants, the author ascribes this phenomenon to the reason that customers either cannot distinguish difference between them or term "butter" is indiscriminately used by customers. Quite convincing though such explanation appears at first glance, we cannot safely draw a conclusion that it is the unique one that accounts for the facts presented in the argument. Therefore, we need more explanations which could rival with the one given in the argument.
To start off, the author attributes little customers' complains to their satisfaction about such change. While this may be true, such situation may result from other reasons as well. First of all, it is possible that most of customers lack available channels to vent their angry about this sudden product change. If this is the case, just 2 percent of negative feedbacks could have nothing to do with customers' real attitudes. Thus, the seemingly less complains could be explained as stemming from no way to send their dissatisfactions back to the company. Second, while such statistics appear optimistic at fist glance, it is of equal probability that the survey had been conducted with limited responders. If we can prove that only a small proportion of end customers had joined such survey, the underlying logic of the author will be weakened, namely: 2 percent of customers' complains well demonstrate their contentment about such replacement.
Furthermore, the servants' report may lend more support to the author's conclusion about less deleterious results caused by this product change. However, few negative message from servants may presumably originate from other factors as well. For example, customers hurried up with their own business, having no time for whining this unreasonable change. And their indifferent attitudes has been misrepresented by servants as a kind of satisfaction. Moreover, servants in Happy Pancake House restaurants may distort or even conceal the fact of customers' frustrations in order to please their senior management team. Without additional investigations, we cannot decide which factor could finally lead to such positive feedback from servants. It is even likely that all of the aforementioned factors have conspired to this phenomenon.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-09-15 | TANVIR SIDDIKE MOIN | 45 | view |
| 2023-08-12 | sam 27 | 66 | view |
| 2023-05-25 | diya | 60 | view |
| 2022-10-09 | Mahesh Ch | 16 | view |
| 2022-09-24 | Joyce chou | 55 | view |
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Comments
e-rater score report
Attribute Value Ideal
Final score: 3.5 out of 6
Category: Satisfactory Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 2 2
No. of Sentences: 18 15
No. of Words: 375 350
No. of Characters: 2002 1500
No. of Different Words: 209 200
Fourth Root of Number of Words: 4.401 4.7
Average Word Length: 5.339 4.6
Word Length SD: 2.912 2.4
No. of Words greater than 5 chars: 152 100
No. of Words greater than 6 chars: 113 80
No. of Words greater than 7 chars: 87 40
No. of Words greater than 8 chars: 64 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 20.833 21.0
Sentence Length SD: 6.76 7.5
Use of Discourse Markers (%): 0.778 0.12
Sentence-Text Coherence: 0.309 0.35
Sentence-Para Coherence: 0.448 0.50
Sentence-Sentence Coherence: 0.097 0.07
Number of Paragraphs: 3 5
Grammar and spelling errors:
Line 2, column 1, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...en the persuasiveness of the argument. First of all, the writer presumes that o...
^^^
Line 4, column 1, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...r using margarine does not hold water. Second of all, the author claims that th...
^^^
Line 6, column 1, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...e for butter may be overly persuasive. Finally, if the writer concludes that mo...
^^^
Line 8, column 1, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
... margarine as a substitute for butter. In conclusion, it is possible that the a...
^^^
Transition Words or Phrases used:
but, finally, first, furthermore, however, if, may, really, second, still, then, thus, as to, in conclusion, first of all, it is true
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 23.0 19.6327345309 117% => OK
Auxiliary verbs: 7.0 12.9520958084 54% => OK
Conjunction : 11.0 11.1786427146 98% => OK
Relative clauses : 21.0 13.6137724551 154% => OK
Pronoun: 37.0 28.8173652695 128% => Less pronouns wanted
Preposition: 58.0 55.5748502994 104% => OK
Nominalization: 15.0 16.3942115768 91% => OK
Performance on vocabulary words:
No of characters: 2605.0 2260.96107784 115% => OK
No of words: 514.0 441.139720559 117% => OK
Chars per words: 5.06809338521 5.12650576532 99% => OK
Fourth root words length: 4.76146701107 4.56307096286 104% => OK
Word Length SD: 2.77506184085 2.78398813304 100% => OK
Unique words: 216.0 204.123752495 106% => OK
Unique words percentage: 0.420233463035 0.468620217663 90% => More unique words wanted or less content wanted.
syllable_count: 814.5 705.55239521 115% => OK
avg_syllables_per_word: 1.6 1.59920159681 100% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 4.96107784431 40% => OK
Article: 9.0 8.76447105788 103% => OK
Subordination: 5.0 2.70958083832 185% => OK
Conjunction: 1.0 1.67365269461 60% => OK
Preposition: 3.0 4.22255489022 71% => OK
Performance on sentences:
How many sentences: 20.0 19.7664670659 101% => OK
Sentence length: 25.0 22.8473053892 109% => OK
Sentence length SD: 43.605360909 57.8364921388 75% => OK
Chars per sentence: 130.25 119.503703932 109% => OK
Words per sentence: 25.7 23.324526521 110% => OK
Discourse Markers: 6.65 5.70786347227 117% => OK
Paragraphs: 5.0 5.15768463074 97% => OK
Language errors: 4.0 5.25449101796 76% => OK
Sentences with positive sentiment : 10.0 8.20758483034 122% => OK
Sentences with negative sentiment : 8.0 6.88822355289 116% => OK
Sentences with neutral sentiment: 2.0 4.67664670659 43% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.174664308332 0.218282227539 80% => OK
Sentence topic coherence: 0.0606218553988 0.0743258471296 82% => OK
Sentence topic coherence SD: 0.080369181194 0.0701772020484 115% => OK
Paragraph topic coherence: 0.118456161369 0.128457276422 92% => OK
Paragraph topic coherence SD: 0.0798606382117 0.0628817314937 127% => OK
Essay readability:
automated_readability_index: 15.3 14.3799401198 106% => OK
flesch_reading_ease: 46.1 48.3550499002 95% => OK
smog_index: 3.1 7.1628742515 43% => Smog_index is low.
flesch_kincaid_grade: 13.0 12.197005988 107% => OK
coleman_liau_index: 12.42 12.5979740519 99% => OK
dale_chall_readability_score: 7.86 8.32208582834 94% => OK
difficult_words: 97.0 98.500998004 98% => OK
linsear_write_formula: 11.0 12.3882235529 89% => OK
gunning_fog: 12.0 11.1389221557 108% => OK
text_standard: 13.0 11.9071856287 109% => OK
What are above readability scores?
---------------------
Rates: 66.67 out of 100
Scores by essay e-grader: 4.0 Out of 6
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.