The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999 2000 and 2007

The bar chart reveals information about the proportion of consumer satisfaction with air company, while the table illustrates data about customer satisfaction with regards to features offered by it in the US during the years 1999, 2000, and 2007.

Overall, it can be seen that airline companies improved their services over a given period of time, whereas most of the air travelers were satisfied with the aspects provided during their journey.

To begin with, 65% of total customers were satisfied with services, which increased by 4% in the following year. Finally, it ended at 72% in 2007. However, the scenario was totally reversed in dissatisfaction level compared with satisfaction level. It decreased continuously from 32% in 1999 to 29% in 2000, which decreased further by 5% in 2007.

On the other hand, the number of customer, who satisfied with courtesy of flight attendant and schedules were 88% and 75%, respectively, which increased by 4% in the year 2007. Moving further, there was a significant increased in satisfaction level in terms of price of tickets, which comprised 45% in 1999, 59% in 2000, and 65% in 2007. Furthermore, there was no drastic increased or decreased in level of courtesy of check-in/gate attendants during the given period of time, whereas 47% customer felt satisfaction with the comforts of seats.

Votes
Average: 7.9 (49 votes)
Essays by the user:

Grammar and spelling errors:
Line 3, column 85, Rule ID: PERIOD_OF_TIME[1]
Message: Use simply 'period'.
Suggestion: period
...es improved their services over a given period of time, whereas most of the air travelers were...
^^^^^^^^^^^^^^
Line 7, column 462, Rule ID: PERIOD_OF_TIME[1]
Message: Use simply 'period'.
Suggestion: period
...eck-in/gate attendants during the given period of time, whereas 47% customer felt satisfaction...
^^^^^^^^^^^^^^
Line 7, column 545, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...atisfaction with the comforts of seats.
^^^^^^

Transition Words or Phrases used:
finally, furthermore, however, if, whereas, while, as to, to begin with, on the other hand

Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments

Performance on Part of Speech:
To be verbs : 7.0 7.0 100% => OK
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 5.0 6.8 74% => OK
Relative clauses : 6.0 3.15609756098 190% => OK
Pronoun: 8.0 5.60731707317 143% => Less pronouns wanted
Preposition: 51.0 33.7804878049 151% => OK
Nominalization: 8.0 3.97073170732 201% => Less nominalizations (nouns with a suffix like: tion ment ence ance) wanted.

Performance on vocabulary words:
No of characters: 1132.0 965.302439024 117% => OK
No of words: 217.0 196.424390244 110% => OK
Chars per words: 5.21658986175 4.92477711251 106% => OK
Fourth root words length: 3.8380880478 3.73543355544 103% => OK
Word Length SD: 2.93083210123 2.65546596893 110% => OK
Unique words: 121.0 106.607317073 114% => OK
Unique words percentage: 0.557603686636 0.547539520022 102% => OK
syllable_count: 320.4 283.868780488 113% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK

A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 1.53170731707 196% => OK
Article: 3.0 4.33902439024 69% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 2.0 0.482926829268 414% => Less conjunction wanted as sentence beginning.
Preposition: 2.0 3.36585365854 59% => More preposition wanted as sentence beginning.

Performance on sentences:
How many sentences: 9.0 8.94146341463 101% => OK
Sentence length: 24.0 22.4926829268 107% => OK
Sentence length SD: 62.7269213868 43.030603864 146% => OK
Chars per sentence: 125.777777778 112.824112599 111% => OK
Words per sentence: 24.1111111111 22.9334400587 105% => OK
Discourse Markers: 10.0 5.23603664747 191% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 3.0 1.69756097561 177% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 2.0 4.09268292683 49% => OK
What are sentences with positive/Negative/neutral sentiment?

Coherence and Cohesion:
Essay topic to essay body coherence: 0.391025208383 0.215688989381 181% => OK
Sentence topic coherence: 0.145224579717 0.103423049105 140% => OK
Sentence topic coherence SD: 0.0838986489776 0.0843802449381 99% => OK
Paragraph topic coherence: 0.228429234318 0.15604864568 146% => OK
Paragraph topic coherence SD: 0.0815799423236 0.0819641961636 100% => OK

Essay readability:
automated_readability_index: 15.2 13.2329268293 115% => OK
flesch_reading_ease: 55.58 61.2550243902 91% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 11.5 10.3012195122 112% => OK
coleman_liau_index: 13.29 11.4140731707 116% => OK
dale_chall_readability_score: 8.68 8.06136585366 108% => OK
difficult_words: 53.0 40.7170731707 130% => OK
linsear_write_formula: 11.0 11.4329268293 96% => OK
gunning_fog: 11.6 10.9970731707 105% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?

---------------------

Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.