The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel s customer service The same questionnaire was given to 100 guests in the years 2005 and 2010 Summarise the information by selecting and

The given pie charts illustrate the results of a survey about the customer service at the Parkway hotel in 2005 and 2010.

Overall, there was huge differences in the levels of quality regarding the two time periods and a large number of customers felt satisfied with the services.

In 2005, only 5% of the guests gave feedback of excellent service. However, after 5 years, this figure had upsurged by more than five times, at 28%. Following the same trend, there was a significant increase in the number of visitors rating the service as good one, from 14% to 39% during the period. In addition, this occupied the largest part in the 2010 chart.

Moreover, nearly half of hotel users in 2005 gave satisfactory comments while poor and very poor feedback derived from 21% and 15% of customers. In the year 2010, these figures saw a considerable decline to 17%, 12% and 4% respectively.