The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts compare the customer’s responses to a survey about the customer service of the Parkway Hotel in 2005 and in 2010.
It is clear that overall customer satisfaction increased considerably over the period of 5 years. While most hotel guests rated the customer service as satisfactory or poor in 2005, a clear majority described the service as excellent or good five years later.
Looking at the positive responses first, in 2005, only 5% of visitors considered the hotel’s customer service as excellent, the figure rose significantly to 28% in 2010. While only 14% of people rated the service as good in 2005, nearly three times as many people gave this rating over the following five years.
With regard to the negative feedback, the proportion of visitors who described the hotel’s customer service to be poor accounted for 21% in 2005, the figure dropped to 12% in 2010. Similarly, the proportion of people who thought the service was very poor fell from 15% to 4% over a 5-year period. Finally, a dramatic fall in the number of ‘satisfactory’ ratings in 2010 reflects the fact that more people gave positive responses to the survey in that year.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
- The diagram below shows how coffee is produced and prepared for sale in supermarkets and shops 73
- The diagram below shows how instant noodles are manufactured Summarise the information by selecting and reporting the main features and make comparisons where relevant 73
- The chart below shows the results of a survey of people who visited four types of tourist attraction in Britain in the year 1999 78
- In some countries owning a home rather than renting one is very important for people Why might this be the case Do you think this is a positive or negative situation 61
- In some countries owning a home rather than renting one is very important for people Why might this be the case Do you think this is a positive or negative situation 56
Transition Words or Phrases used:
finally, first, if, look, similarly, while, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 3.0 7.0 43% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 5.0 3.15609756098 158% => OK
Pronoun: 5.0 5.60731707317 89% => OK
Preposition: 32.0 33.7804878049 95% => OK
Nominalization: 3.0 3.97073170732 76% => OK
Performance on vocabulary words:
No of characters: 979.0 965.302439024 101% => OK
No of words: 197.0 196.424390244 100% => OK
Chars per words: 4.96954314721 4.92477711251 101% => OK
Fourth root words length: 3.74642080493 3.73543355544 100% => OK
Word Length SD: 2.78775884382 2.65546596893 105% => OK
Unique words: 104.0 106.607317073 98% => OK
Unique words percentage: 0.527918781726 0.547539520022 96% => OK
syllable_count: 292.5 283.868780488 103% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 7.0 4.33902439024 161% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 2.0 3.36585365854 59% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 24.0 22.4926829268 107% => OK
Sentence length SD: 27.5454170417 43.030603864 64% => OK
Chars per sentence: 122.375 112.824112599 108% => OK
Words per sentence: 24.625 22.9334400587 107% => OK
Discourse Markers: 7.25 5.23603664747 138% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.309257567975 0.215688989381 143% => OK
Sentence topic coherence: 0.146556874169 0.103423049105 142% => OK
Sentence topic coherence SD: 0.0862681915518 0.0843802449381 102% => OK
Paragraph topic coherence: 0.217069290419 0.15604864568 139% => OK
Paragraph topic coherence SD: 0.0478359431199 0.0819641961636 58% => OK
Essay readability:
automated_readability_index: 14.3 13.2329268293 108% => OK
flesch_reading_ease: 55.58 61.2550243902 91% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 11.5 10.3012195122 112% => OK
coleman_liau_index: 11.84 11.4140731707 104% => OK
dale_chall_readability_score: 7.87 8.06136585366 98% => OK
difficult_words: 38.0 40.7170731707 93% => OK
linsear_write_formula: 11.0 11.4329268293 96% => OK
gunning_fog: 11.6 10.9970731707 105% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.