The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts compare the percentages of visitors rated the Parkway Hotel’s customer service in two distinct years 2005 and 2010.
It is clear that the percentages of excellent and good responses from visitors increased significantly over the period of 5 years. By contrast, as the hotel improved its customer service during that time, the numbers of the hotel’s guests who rated satisfactory or lower dropped considerably.
In 2005, there was a small number of guests to the Parkway Hotel felt excellent or good about the customer service of the hotel, the figures were just 5% and 14% respectively. Over the following 5 years, this numbers rose dramatically to 28% and 39%.
By contrast, we can see that the percentages of the other three levels of visitors’ satisfaction fell. It is noticeable that the proportion of the hotel’s guests thought customer service very poor dropped from 15% in 2005 to only 4% in 2010. The figures for satisfactory and poor also decreased to 17% and 12% respectively.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
- The maps below show an industrial area in the town of Norbiton and planned future development of the site Summarise the make information by selecting and reporting the main features and comparisons where relevant 73
- The diagram below shows the manufacturing process for making sugar from sugar cane Summarise the information by selecting and reporting the main features and make comparisons where relevant 78
- Some people think that governments should give financial support to creative artists such as painters and musicians Others believe that creative artists should be funded by alternative sources Discuss both views and give your own opinion 73
- The chart below shows the amount of time that 10 to 15 year olds spend chatting on the Internet and playing on games consoles on an average school day in the UK 78
- In some countries owing a home rather than renting one is very important for people Why might this be the case Do you think this is a positive or negative situation 56
Grammar and spelling errors:
Line 3, column 20, Rule ID: SMALL_NUMBER_OF[1]
Message: Specify a number, remove phrase, use 'a few', or use 'some'
Suggestion: a few; some
...opped considerably. In 2005, there was a small number of guests to the Parkway Hotel felt excell...
^^^^^^^^^^^^^^^^^
Line 3, column 194, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...and 14% respectively. Over the following 5 years, this numbers rose dramatically ...
^^
Transition Words or Phrases used:
also, if, so
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 7.0 57% => More to be verbs wanted.
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 8.0 6.8 118% => OK
Relative clauses : 5.0 3.15609756098 158% => OK
Pronoun: 9.0 5.60731707317 161% => Less pronouns wanted
Preposition: 25.0 33.7804878049 74% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 848.0 965.302439024 88% => OK
No of words: 167.0 196.424390244 85% => More content wanted.
Chars per words: 5.07784431138 4.92477711251 103% => OK
Fourth root words length: 3.59483629437 3.73543355544 96% => OK
Word Length SD: 2.93731954411 2.65546596893 111% => OK
Unique words: 94.0 106.607317073 88% => More unique words wanted.
Unique words percentage: 0.562874251497 0.547539520022 103% => OK
syllable_count: 244.8 283.868780488 86% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 4.0 1.53170731707 261% => Less pronouns wanted as sentence beginning.
Article: 4.0 4.33902439024 92% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 4.0 3.36585365854 119% => OK
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 20.0 22.4926829268 89% => OK
Sentence length SD: 33.7638860323 43.030603864 78% => OK
Chars per sentence: 106.0 112.824112599 94% => OK
Words per sentence: 20.875 22.9334400587 91% => OK
Discourse Markers: 1.5 5.23603664747 29% => More transition words/phrases wanted.
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 2.0 1.69756097561 118% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 2.0 4.09268292683 49% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.330329417601 0.215688989381 153% => OK
Sentence topic coherence: 0.14030897237 0.103423049105 136% => OK
Sentence topic coherence SD: 0.13499520571 0.0843802449381 160% => OK
Paragraph topic coherence: 0.227075892472 0.15604864568 146% => OK
Paragraph topic coherence SD: 0.089435862686 0.0819641961636 109% => OK
Essay readability:
automated_readability_index: 12.9 13.2329268293 97% => OK
flesch_reading_ease: 59.64 61.2550243902 97% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 9.9 10.3012195122 96% => OK
coleman_liau_index: 12.18 11.4140731707 107% => OK
dale_chall_readability_score: 7.47 8.06136585366 93% => OK
difficult_words: 30.0 40.7170731707 74% => More difficult words wanted.
linsear_write_formula: 14.0 11.4329268293 122% => OK
gunning_fog: 10.0 10.9970731707 91% => OK
text_standard: 10.0 11.0658536585 90% => OK
What are above readability scores?
---------------------
Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.