Write a letter to an airline manager regarding your bad experience on a recent flight. Please say
– Where and when did you fly?
– What happened on the flight?
– Give a suggestion of how this issue could be resolved or prevented.
Dear Sir or Madam,
I have been a satisfied customer of Thai Airlines for many years, travelling frequently from Delhi to all points around the country. However, I am writing this letter to complain about the extremely unsatisfactory service I had received while I flew last time from Delhi to Pune.
I have boarded the flight number T532 on 18th July, from Delhi to Pune. It was due to a technical glitch in the system while check-in that I had to travel by economy class, though I was a business class ticket-holder. It is really unacceptable error and no arrangements were being made by the airline representative present at the counter at that time to fix the issue. Not only this, the cabin crew was too impolite and my request to get an extra blanket was turned down flat. The food and drinks were served with a delay of an hour and were of poor quality.
You should definitely reprimand the crew members severely for such unprofessional behaviour. However, I am eligible for a complete refund for my business class ticket as I was forced to avail the services of economy class due to a technical issue. I will probably give Thai Airlines one more chance on my next trip but another unpleasant flight will probably be the last one for me with your company.
I am hoping for prompt action on this matter.
Yours faithfully,
Ell Green
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Transition Words or Phrases used:
but, however, really, while, as for, as to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 12.0 7.48453608247 160% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 6.0 5.05154639175 119% => OK
Relative clauses : 2.0 3.03092783505 66% => OK
Pronoun: 25.0 32.9175257732 76% => OK
Preposition: 31.0 26.3917525773 117% => OK
Nominalization: 0.0 3.85567010309 0% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1118.0 937.175257732 119% => OK
No of words: 238.0 206.0 116% => OK
Chars per words: 4.6974789916 4.54256449028 103% => OK
Fourth root words length: 3.92775363542 3.78020617076 104% => OK
Word Length SD: 2.67957881864 2.54303337028 105% => OK
Unique words: 148.0 127.690721649 116% => OK
Unique words percentage: 0.621848739496 0.622605031667 100% => OK
syllable_count: 351.0 290.88556701 121% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 10.0 9.13402061856 109% => OK
Article: 2.0 0.824742268041 243% => Less articles wanted as sentence beginning.
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 12.0 12.6804123711 95% => OK
Sentence length: 19.0 16.3608247423 116% => OK
Sentence length SD: 44.2332830947 44.8134815571 99% => OK
Chars per sentence: 93.1666666667 76.5299724578 122% => OK
Words per sentence: 19.8333333333 16.8248392259 118% => OK
Discourse Markers: 3.5 4.34317383033 81% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 4.0 7.41237113402 54% => More positive sentences wanted.
Sentences with negative sentiment : 7.0 1.49484536082 468% => Less negative sentences wanted.
Sentences with neutral sentiment: 1.0 3.94845360825 25% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.112927781467 0.216113520407 52% => OK
Sentence topic coherence: 0.0398221919045 0.0766984524023 52% => OK
Sentence topic coherence SD: 0.0287305935472 0.0603063233224 48% => Sentences are similar to each other.
Paragraph topic coherence: 0.0608709281454 0.12726935374 48% => OK
Paragraph topic coherence SD: 0.0161216115249 0.0580467560999 28% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 10.6 8.37731958763 127% => OK
flesch_reading_ease: 60.65 70.7449484536 86% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 9.5 7.45979381443 127% => OK
coleman_liau_index: 9.98 8.71597938144 115% => OK
dale_chall_readability_score: 7.83 7.59969072165 103% => OK
difficult_words: 49.0 41.2886597938 119% => OK
linsear_write_formula: 11.0 8.62886597938 127% => OK
gunning_fog: 9.6 8.54432989691 112% => OK
text_standard: 10.0 8.15463917526 123% => OK
What are above readability scores?
---------------------
Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.