Dear Sir or Madam,
I am writing with regard to an electrical kettle I bought from your store last Tuesday, which was found defective when I used it for the first time.
When the power is plugged and main switch is pressed, the red indicator of the kettle would be on but the water inside would stay cool - the heating part would just not work.
I called the service line of your store immediately and a female representative answered my call. After describing the faults to her, she promised me that she would call back once she reported to the management and a possible solution would be available in one or two days. But I have been waiting for her call for more than a week now.
Please contact me via the phone number provided once you read this letter and arrange a new kettle for replacement as soon as possible. Furthermore, please investigate into this incident to find out possible flaws in your quality management and complaint-handling procedures. This kind of mishaps are really frustrating and I am not going to buy or recommend my friends to buy anything from your store until a reasonable explanation is provided.
I am looking forward to hearing from you.
Yours faithfully,
Kevin Young
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Transition Words or Phrases used:
but, first, furthermore, look, really, so, kind of, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 8.0 7.48453608247 107% => OK
Auxiliary verbs: 5.0 4.92783505155 101% => OK
Conjunction : 11.0 5.05154639175 218% => Less conjunction wanted
Relative clauses : 4.0 3.03092783505 132% => OK
Pronoun: 28.0 32.9175257732 85% => OK
Preposition: 22.0 26.3917525773 83% => OK
Nominalization: 5.0 3.85567010309 130% => OK
Performance on vocabulary words:
No of characters: 1014.0 937.175257732 108% => OK
No of words: 211.0 206.0 102% => OK
Chars per words: 4.80568720379 4.54256449028 106% => OK
Fourth root words length: 3.81127787577 3.78020617076 101% => OK
Word Length SD: 2.7559282682 2.54303337028 108% => OK
Unique words: 140.0 127.690721649 110% => OK
Unique words percentage: 0.663507109005 0.622605031667 107% => OK
syllable_count: 306.9 290.88556701 106% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 6.0 9.13402061856 66% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 2.0 1.83505154639 109% => OK
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 10.0 12.6804123711 79% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 21.0 16.3608247423 128% => The Avg. Sentence Length is relatively long.
Sentence length SD: 54.1316912723 44.8134815571 121% => OK
Chars per sentence: 101.4 76.5299724578 132% => OK
Words per sentence: 21.1 16.8248392259 125% => OK
Discourse Markers: 6.6 4.34317383033 152% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 6.0 7.41237113402 81% => OK
Sentences with negative sentiment : 1.0 1.49484536082 67% => OK
Sentences with neutral sentiment: 3.0 3.94845360825 76% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.186975516242 0.216113520407 87% => OK
Sentence topic coherence: 0.0692392914267 0.0766984524023 90% => OK
Sentence topic coherence SD: 0.0429912998283 0.0603063233224 71% => OK
Paragraph topic coherence: 0.0917016405429 0.12726935374 72% => OK
Paragraph topic coherence SD: 0.0441221843888 0.0580467560999 76% => OK
Essay readability:
automated_readability_index: 11.8 8.37731958763 141% => OK
flesch_reading_ease: 58.62 70.7449484536 83% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 10.3 7.45979381443 138% => OK
coleman_liau_index: 10.62 8.71597938144 122% => OK
dale_chall_readability_score: 7.75 7.59969072165 102% => OK
difficult_words: 41.0 41.2886597938 99% => OK
linsear_write_formula: 14.0 8.62886597938 162% => OK
gunning_fog: 10.4 8.54432989691 122% => OK
text_standard: 11.0 8.15463917526 135% => OK
What are above readability scores?
---------------------
Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.