You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
• give details of what went wrong
• explain what you had to do to overcome the problem at the time
• say what action you would like the manager to take
Dear Sir/Madam,
I am writing this letter to express my dissastisfaction for the service provided in your hotel during my last stay. Let me explain in detail.
My name is Mark and I book your hotel frequently whenever I visit London. I stayed in your hotel last week for a single night in room no 202. As I was flying from Germany I was too tired and from the airport I requested your staff to switch on the heater as the weather was too cold. To my surprise, I been informed in the reception that heater in my alloted room was not working and promised to provide a portable heater as the other rooms are occupied.
I waited couple of hours and there was no sign of providing the portable heater. Nobody in reception bothered to answer my calls during that time. Luckily, I had my winter jackets purchased from germany in my luggage. I covered myself with the jacket and slept for whole night.
As a frequent visitor, I demand a full refund or a free night stay in your chain of hotels for the inconvienience caused.
A swift response is expected.
Yours faithfully,
Mark
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2019-12-24 | vu hong ngoc | 70 | view |
| 2019-12-10 | dadhichdev | 56 | view |
| 2019-11-27 | amanda.mosby | 87 | view |
| 2019-11-16 | smiley | 67 | view |
| 2019-10-30 | olParya | 78 | view |
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Grammar and spelling errors:
Line 8, column 303, Rule ID: PRP_PAST_PART[1]
Message: Possible grammatical error. You used a past participle without using any required verb ('be' or 'have'). Did you mean 'was', 'were'?
Suggestion: was; were
...weather was too cold. To my surprise, I been informed in the reception that heater i...
^^^^
Transition Words or Phrases used:
if, as to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 9.0 7.48453608247 120% => OK
Auxiliary verbs: 0.0 4.92783505155 0% => OK
Conjunction : 6.0 5.05154639175 119% => OK
Relative clauses : 2.0 3.03092783505 66% => OK
Pronoun: 31.0 32.9175257732 94% => OK
Preposition: 24.0 26.3917525773 91% => OK
Nominalization: 4.0 3.85567010309 104% => OK
Performance on vocabulary words:
No of characters: 904.0 937.175257732 96% => OK
No of words: 196.0 206.0 95% => OK
Chars per words: 4.61224489796 4.54256449028 102% => OK
Fourth root words length: 3.74165738677 3.78020617076 99% => OK
Word Length SD: 2.59145505787 2.54303337028 102% => OK
Unique words: 115.0 127.690721649 90% => More unique words wanted.
Unique words percentage: 0.586734693878 0.622605031667 94% => More unique words wanted or less content wanted.
syllable_count: 270.0 290.88556701 93% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 9.13402061856 99% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 2.0 1.83505154639 109% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 13.0 12.6804123711 103% => OK
Sentence length: 15.0 16.3608247423 92% => OK
Sentence length SD: 44.7430534095 44.8134815571 100% => OK
Chars per sentence: 69.5384615385 76.5299724578 91% => OK
Words per sentence: 15.0769230769 16.8248392259 90% => OK
Discourse Markers: 0.692307692308 4.34317383033 16% => More transition words/phrases wanted.
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 1.0 2.54639175258 39% => OK
Sentences with positive sentiment : 5.0 7.41237113402 67% => OK
Sentences with negative sentiment : 5.0 1.49484536082 334% => Less negative sentences wanted.
Sentences with neutral sentiment: 3.0 3.94845360825 76% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.228300461666 0.216113520407 106% => OK
Sentence topic coherence: 0.0758584398177 0.0766984524023 99% => OK
Sentence topic coherence SD: 0.0609949774578 0.0603063233224 101% => OK
Paragraph topic coherence: 0.116976130574 0.12726935374 92% => OK
Paragraph topic coherence SD: 0.0777823410484 0.0580467560999 134% => OK
Essay readability:
automated_readability_index: 7.8 8.37731958763 93% => Automated_readability_index is low.
flesch_reading_ease: 73.17 70.7449484536 103% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 6.8 7.45979381443 91% => OK
coleman_liau_index: 8.87 8.71597938144 102% => OK
dale_chall_readability_score: 7.6 7.59969072165 100% => OK
difficult_words: 40.0 41.2886597938 97% => OK
linsear_write_formula: 7.5 8.62886597938 87% => OK
gunning_fog: 8.0 8.54432989691 94% => OK
text_standard: 8.0 8.15463917526 98% => OK
What are above readability scores?
---------------------
Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.