You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it.
Write a letter to the company to complain about the poor service you received from its employee.
In your letter, express:
• why you went to the shop/office
• how the employees behaved to offend you
• what you expect the company to do
Dear Sir,
I am writing this letter to express my grievance with the poor-quality service and the rude behaviour of the staff that I experiences when I visited your company Croma last Friday. I hope you will take necessary steps so that the other customers do not feel humiliated the way I did.
I have purchased a Samsung mixer from Croma, Paschim vihar branch on 21st September. At first, everything was fine; the mixer was working effectively. However, after 2 days it suddenly stopped working. I checked the socket and switch board but everything was fine, maybe there was a problem with the motor of the Mixer.
I went to your shop the next day that is on 25 September to complain about the product, either I wanted immediate repair of the same or to replace it with a new product. However, the staff did not behave professionally, they were not interested in listening to my complaint and were very impolite and discourteous.
I would suggest you to provide the existing employees with efficient training in providing good quality customer service and maintaining customer satisfaction.
I hope you will take necessary action against your staff for poor customer service.
Yours Sincerely
Prabhpreet Kaur
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Grammar and spelling errors:
Line 3, column 123, Rule ID: NON3PRS_VERB[1]
Message: The pronoun 'I' must be used with a non-third-person form of a verb: 'experience'
Suggestion: experience
... the rude behaviour of the staff that I experiences when I visited your company Croma last ...
^^^^^^^^^^^
Line 5, column 1, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...o not feel humiliated the way I did. I have purchased a Samsung mixer from Cro...
^
Transition Words or Phrases used:
but, first, however, may, so
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.48453608247 94% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 7.0 5.05154639175 139% => OK
Relative clauses : 4.0 3.03092783505 132% => OK
Pronoun: 27.0 32.9175257732 82% => OK
Preposition: 23.0 26.3917525773 87% => OK
Nominalization: 2.0 3.85567010309 52% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1026.0 937.175257732 109% => OK
No of words: 203.0 206.0 99% => OK
Chars per words: 5.05418719212 4.54256449028 111% => OK
Fourth root words length: 3.77462671648 3.78020617076 100% => OK
Word Length SD: 2.82159816336 2.54303337028 111% => OK
Unique words: 136.0 127.690721649 107% => OK
Unique words percentage: 0.669950738916 0.622605031667 108% => OK
syllable_count: 312.3 290.88556701 107% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 9.13402061856 99% => OK
Article: 2.0 0.824742268041 243% => Less articles wanted as sentence beginning.
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 2.0 1.44329896907 139% => OK
Performance on sentences:
How many sentences: 11.0 12.6804123711 87% => OK
Sentence length: 18.0 16.3608247423 110% => OK
Sentence length SD: 49.3787855542 44.8134815571 110% => OK
Chars per sentence: 93.2727272727 76.5299724578 122% => OK
Words per sentence: 18.4545454545 16.8248392259 110% => OK
Discourse Markers: 2.54545454545 4.34317383033 59% => More transition words/phrases wanted.
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 2.0 2.54639175258 79% => OK
Sentences with positive sentiment : 4.0 7.41237113402 54% => More positive sentences wanted.
Sentences with negative sentiment : 6.0 1.49484536082 401% => Less negative sentences wanted.
Sentences with neutral sentiment: 1.0 3.94845360825 25% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.200098252276 0.216113520407 93% => OK
Sentence topic coherence: 0.059452689677 0.0766984524023 78% => OK
Sentence topic coherence SD: 0.0484818616864 0.0603063233224 80% => OK
Paragraph topic coherence: 0.100906608394 0.12726935374 79% => OK
Paragraph topic coherence SD: 0.0472423916295 0.0580467560999 81% => OK
Essay readability:
automated_readability_index: 11.6 8.37731958763 138% => OK
flesch_reading_ease: 61.67 70.7449484536 87% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 9.1 7.45979381443 122% => OK
coleman_liau_index: 12.01 8.71597938144 138% => OK
dale_chall_readability_score: 8.57 7.59969072165 113% => OK
difficult_words: 52.0 41.2886597938 126% => OK
linsear_write_formula: 8.5 8.62886597938 99% => OK
gunning_fog: 9.2 8.54432989691 108% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
---------------------
Rates: 89.8876404494 out of 100
Scores by essay e-grader: 8.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.