The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts compare the results of a quétionnaire on the performance of the Parkway Hotel's customer service conducted by visitors in 2005 and 2010.
As can be seen from the pie charts, the satisfactory and good categories accounted for the biggest part in the pie in two-surveyed years, 2005 and 2010 respectively. Moreover, the rates on the hotel's service were more positive in general after 5 years.
In particular, nearly half of the visitors rated the customer service as satisfactory in 2005, followed by 21% of poor judgement. The percentages for very poor and good were quite equal, at 15% for the former and 14% for the latter. By contrast, only 5% of the visitors felt excellent with the hotel service.
However, in 2010, the number of good rates over tripled its 2005's figure, at 39%, which made it the biggest part of the pie. This increase was followed by an almost six-gold rise in the excellent’s figure at 28%. Interestingly, while the negative rates in 2005 made up over a third of the pie, they decreased sharply in 2010, accounting for only under a fifth.
Transition Words or Phrases used:
however, if, moreover, third, while, in general, in particular
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 7.0 57% => More to be verbs wanted.
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 5.0 6.8 74% => OK
Relative clauses : 1.0 3.15609756098 32% => OK
Pronoun: 4.0 5.60731707317 71% => OK
Preposition: 34.0 33.7804878049 101% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 904.0 965.302439024 94% => OK
No of words: 187.0 196.424390244 95% => OK
Chars per words: 4.83422459893 4.92477711251 98% => OK
Fourth root words length: 3.69794460899 3.73543355544 99% => OK
Word Length SD: 2.77899986145 2.65546596893 105% => OK
Unique words: 108.0 106.607317073 101% => OK
Unique words percentage: 0.577540106952 0.547539520022 105% => OK
syllable_count: 266.4 283.868780488 94% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Article: 5.0 4.33902439024 115% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 5.0 3.36585365854 149% => OK
Performance on sentences:
How many sentences: 9.0 8.94146341463 101% => OK
Sentence length: 20.0 22.4926829268 89% => OK
Sentence length SD: 30.2985148151 43.030603864 70% => OK
Chars per sentence: 100.444444444 112.824112599 89% => OK
Words per sentence: 20.7777777778 22.9334400587 91% => OK
Discourse Markers: 6.88888888889 5.23603664747 132% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 3.0 1.13902439024 263% => Less negative sentences wanted.
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.232876881167 0.215688989381 108% => OK
Sentence topic coherence: 0.105870620336 0.103423049105 102% => OK
Sentence topic coherence SD: 0.0938177764585 0.0843802449381 111% => OK
Paragraph topic coherence: 0.166364867588 0.15604864568 107% => OK
Paragraph topic coherence SD: 0.0962344591887 0.0819641961636 117% => OK
Essay readability:
automated_readability_index: 11.7 13.2329268293 88% => Automated_readability_index is low.
flesch_reading_ease: 68.1 61.2550243902 111% => OK
smog_index: 3.1 6.51609756098 48% => Smog_index is low.
flesch_kincaid_grade: 8.7 10.3012195122 84% => OK
coleman_liau_index: 10.73 11.4140731707 94% => OK
dale_chall_readability_score: 7.84 8.06136585366 97% => OK
difficult_words: 38.0 40.7170731707 93% => OK
linsear_write_formula: 11.0 11.4329268293 96% => OK
gunning_fog: 10.0 10.9970731707 91% => OK
text_standard: 11.0 11.0658536585 99% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.