The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The two pie charts provide an overview of the satisfaction level of guests of the Parkway Hotel regarding its customer service in a period of 5 years starting from 2005.
Overall, it is clear that customer satisfaction increased considerably from 2005 to 2010. While most hotel guests rated customer service as satisfactory or poor in 2005, a clear majority described the hotel's service as good or excellent in 2010.
As can be seen, in 2005 only 5% of the hotel's visitor rated its customer service as excellent, but this figure rose significantly to 28% in 2010. Furthermore, while 14% of guests described customer service in the hotel as good in 2005, this figure was three-time as many as five years later.
Meanwhile, the year 2010 saw a noticeable decrease in the proportion of guests who considered the hotel's customer service as satisfactory, 28% lower than in 2005 (45%). Similarly, the figure for people who thought customer service was very poor dropped from 15% to 4% over the five years period. Poor feedback took up the remaining 12% of the total rated in 2010, declining by 9% in 2005.
- The line charts compare how much time it would take for three companies to manufacture a car from 200 to 2012. 56
- Advertising encourages customers to buy quantity, not in quality. To what extent do you agree or disagree? 78
- The line charts compare how much time it would take for three companies to manufacture a car from 2000 to 2012. 61
- The government should control the amount of violence in films and on television in order to decrease violent crimes in society. To what extent do you agree or disagree? 78
- The government should control the amount of violence in films and on television in order to decrease violent crimes in society. To what extent do you agree or disagree? 84
Grammar and spelling errors:
Line 3, column 40, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'hotels'' or 'hotel's'?
Suggestion: hotels'; hotel's
... As can be seen, in 2005 only 5% of the hotels visitor rated its customer service as e...
^^^^^^
Line 4, column 99, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'hotels'' or 'hotel's'?
Suggestion: hotels'; hotel's
...proportion of guests who considered the hotels customer service as satisfactory, 28% l...
^^^^^^
Transition Words or Phrases used:
but, furthermore, if, regarding, similarly, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 7.0 57% => More to be verbs wanted.
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 6.0 5.60731707317 107% => OK
Preposition: 29.0 33.7804878049 86% => OK
Nominalization: 3.0 3.97073170732 76% => OK
Performance on vocabulary words:
No of characters: 913.0 965.302439024 95% => OK
No of words: 188.0 196.424390244 96% => OK
Chars per words: 4.85638297872 4.92477711251 99% => OK
Fourth root words length: 3.70287850203 3.73543355544 99% => OK
Word Length SD: 2.74560330037 2.65546596893 103% => OK
Unique words: 101.0 106.607317073 95% => More unique words wanted.
Unique words percentage: 0.537234042553 0.547539520022 98% => OK
syllable_count: 268.2 283.868780488 94% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Article: 4.0 4.33902439024 92% => OK
Subordination: 3.0 1.07073170732 280% => Less adverbial clause wanted.
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 3.36585365854 30% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 23.0 22.4926829268 102% => OK
Sentence length SD: 29.0621639766 43.030603864 68% => OK
Chars per sentence: 114.125 112.824112599 101% => OK
Words per sentence: 23.5 22.9334400587 102% => OK
Discourse Markers: 6.125 5.23603664747 117% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 2.0 1.69756097561 118% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.303756101584 0.215688989381 141% => OK
Sentence topic coherence: 0.154328353072 0.103423049105 149% => OK
Sentence topic coherence SD: 0.0519938756652 0.0843802449381 62% => OK
Paragraph topic coherence: 0.211777507478 0.15604864568 136% => OK
Paragraph topic coherence SD: 0.0175905978103 0.0819641961636 21% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 13.2 13.2329268293 100% => OK
flesch_reading_ease: 65.05 61.2550243902 106% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 9.9 10.3012195122 96% => OK
coleman_liau_index: 11.2 11.4140731707 98% => OK
dale_chall_readability_score: 7.8 8.06136585366 97% => OK
difficult_words: 36.0 40.7170731707 88% => OK
linsear_write_formula: 11.0 11.4329268293 96% => OK
gunning_fog: 11.2 10.9970731707 102% => OK
text_standard: 11.0 11.0658536585 99% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.