Butter has now been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. Only about 2 percent of customers have complained, indicating that 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who still ask for butter do not complain when they are given margarine instead. Clearly, either these customers cannot distinguish margarine from butter, or they use the term "butter" to refer to either butter or margarine. Thus, to avoid the expense of purchasing butter, the Happy Pancake House should extend this cost-saving change to its restaurants in the southeast and northeast as well.
Write a response in which you discuss one or more alternative explanations that could rival the proposed explanation and explain how your explanation(s) can plausibly account for the facts presented in the argument.
The business manager of Happy Pancake House Restaurants predicts in his memorandum that replacing butter with margarine in the restaurant has had very few complaints and claims that it is because the customers cannot distinguish between butter and margarine or use the two terms interchangeably. However, this argument is replete with flaws in logic and is rather unconvincing.
Firstly, the authenticity of this report is in question. The conclusion based on this survey hence does not hold water and is baseless. How many customers have taken part in this survey? There has to be a demarcation between the participants that are residents in and around the area of the restaurant and tourists or people who visit the restaurant occasionally. The findings and conclusion of the survey will not be concrete if the latter half of the people participate in it.
Secondly, the manager claims that "only" 2% of the customers have complaints against the use of margarine for butter. This claim shows the manager's lack of concern for the quality of food served in his restaurant as it is a no brainer that margarine has adulterated substances to give it the same look as butter and is also made with low grade milk. It is also a known fact that margarine can result in a higher risk of cancer and heart disease, is high in saturated fatty acids and lacks the essential vitamins and antioxidants present in butter. This indicates that the manager is quite nonchalant when it comes to the health of the customers and prefers to spend less money and procure low quality products vis-a-vis a committed manager, in a typical scenario who would look to procure high quality ingredients and not fall into the trap of compromising quality by cost cutting. In addition, most tourists who visit a place, eat at a particular restaurant once or twice and in general are not really attentive to much of what they eat because they are always on the run, hoping to catch the next tourist destination and most often grab a quick bite to eat. Hence, it is unlikely that they would pay attention to the replacement of butter with margarine.
Lastly, the manager supports his claim by stating that the customers cannot distinguish between butter and margarine or use the term "butter" to refer to either of them. This assumption is erroneous in more than one way. There is a clear difference in the colour of butter and margarine. The former is made with heavy, rich cream and the latter, using vegetable oil. The customers can tell the difference. Secondly, when customers say "butter" they most definitely mean "butter" only. A large population of people, including the uneducated, are aware of how unhealthy margarine so they would never want to consume it. This shows the degree of apathy the manager has towards the customers.
In conclusion, the manager should provide details of how many customers took part in the survey and enlist the complaints that were made. The manager should also mention if any health inspection checks took place to confirm whether his claim is true. Then only can one conclude that the customers have no issue with the usage of margarine.
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Comments
Essay evaluations by e-grader
Grammar and spelling errors:
Line 5, column 1024, Rule ID: TO_TOO[2]
Message: Did you mean 'too'?
Suggestion: too
...and in general are not really attentive to much of what they eat because they are ...
^^
Transition Words or Phrases used:
also, but, first, firstly, hence, however, if, lastly, look, really, second, secondly, so, then, as to, in addition, in conclusion, in general
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 22.0 19.6327345309 112% => OK
Auxiliary verbs: 11.0 12.9520958084 85% => OK
Conjunction : 24.0 11.1786427146 215% => Less conjunction wanted
Relative clauses : 16.0 13.6137724551 118% => OK
Pronoun: 37.0 28.8173652695 128% => Less pronouns wanted
Preposition: 69.0 55.5748502994 124% => OK
Nominalization: 13.0 16.3942115768 79% => OK
Performance on vocabulary words:
No of characters: 2667.0 2260.96107784 118% => OK
No of words: 534.0 441.139720559 121% => OK
Chars per words: 4.99438202247 5.12650576532 97% => OK
Fourth root words length: 4.80712388197 4.56307096286 105% => OK
Word Length SD: 2.91456826301 2.78398813304 105% => OK
Unique words: 258.0 204.123752495 126% => OK
Unique words percentage: 0.483146067416 0.468620217663 103% => OK
syllable_count: 836.1 705.55239521 119% => OK
avg_syllables_per_word: 1.6 1.59920159681 100% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 8.0 4.96107784431 161% => OK
Article: 11.0 8.76447105788 126% => OK
Subordination: 1.0 2.70958083832 37% => OK
Conjunction: 0.0 1.67365269461 0% => OK
Preposition: 4.0 4.22255489022 95% => OK
Performance on sentences:
How many sentences: 24.0 19.7664670659 121% => OK
Sentence length: 22.0 22.8473053892 96% => OK
Sentence length SD: 80.6271317548 57.8364921388 139% => OK
Chars per sentence: 111.125 119.503703932 93% => OK
Words per sentence: 22.25 23.324526521 95% => OK
Discourse Markers: 5.91666666667 5.70786347227 104% => OK
Paragraphs: 5.0 5.15768463074 97% => OK
Language errors: 1.0 5.25449101796 19% => OK
Sentences with positive sentiment : 7.0 8.20758483034 85% => OK
Sentences with negative sentiment : 11.0 6.88822355289 160% => OK
Sentences with neutral sentiment: 6.0 4.67664670659 128% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.188668659402 0.218282227539 86% => OK
Sentence topic coherence: 0.0518005225729 0.0743258471296 70% => OK
Sentence topic coherence SD: 0.0543507432708 0.0701772020484 77% => OK
Paragraph topic coherence: 0.114627107703 0.128457276422 89% => OK
Paragraph topic coherence SD: 0.0583270761552 0.0628817314937 93% => OK
Essay readability:
automated_readability_index: 13.2 14.3799401198 92% => Automated_readability_index is low.
flesch_reading_ease: 49.15 48.3550499002 102% => OK
smog_index: 8.8 7.1628742515 123% => OK
flesch_kincaid_grade: 11.9 12.197005988 98% => OK
coleman_liau_index: 11.96 12.5979740519 95% => OK
dale_chall_readability_score: 8.04 8.32208582834 97% => OK
difficult_words: 112.0 98.500998004 114% => OK
linsear_write_formula: 8.5 12.3882235529 69% => OK
gunning_fog: 10.8 11.1389221557 97% => OK
text_standard: 9.0 11.9071856287 76% => OK
What are above readability scores?
---------------------
Rates: 58.33 out of 100
Scores by essay e-grader: 3.5 Out of 6
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.
Grammar and spelling errors:
Line 5, column 1024, Rule ID: TO_TOO[2]
Message: Did you mean 'too'?
Suggestion: too
...and in general are not really attentive to much of what they eat because they are ...
^^
Transition Words or Phrases used:
also, but, first, firstly, hence, however, if, lastly, look, really, second, secondly, so, then, as to, in addition, in conclusion, in general
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 22.0 19.6327345309 112% => OK
Auxiliary verbs: 11.0 12.9520958084 85% => OK
Conjunction : 24.0 11.1786427146 215% => Less conjunction wanted
Relative clauses : 16.0 13.6137724551 118% => OK
Pronoun: 37.0 28.8173652695 128% => Less pronouns wanted
Preposition: 69.0 55.5748502994 124% => OK
Nominalization: 13.0 16.3942115768 79% => OK
Performance on vocabulary words:
No of characters: 2667.0 2260.96107784 118% => OK
No of words: 534.0 441.139720559 121% => OK
Chars per words: 4.99438202247 5.12650576532 97% => OK
Fourth root words length: 4.80712388197 4.56307096286 105% => OK
Word Length SD: 2.91456826301 2.78398813304 105% => OK
Unique words: 258.0 204.123752495 126% => OK
Unique words percentage: 0.483146067416 0.468620217663 103% => OK
syllable_count: 836.1 705.55239521 119% => OK
avg_syllables_per_word: 1.6 1.59920159681 100% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 8.0 4.96107784431 161% => OK
Article: 11.0 8.76447105788 126% => OK
Subordination: 1.0 2.70958083832 37% => OK
Conjunction: 0.0 1.67365269461 0% => OK
Preposition: 4.0 4.22255489022 95% => OK
Performance on sentences:
How many sentences: 24.0 19.7664670659 121% => OK
Sentence length: 22.0 22.8473053892 96% => OK
Sentence length SD: 80.6271317548 57.8364921388 139% => OK
Chars per sentence: 111.125 119.503703932 93% => OK
Words per sentence: 22.25 23.324526521 95% => OK
Discourse Markers: 5.91666666667 5.70786347227 104% => OK
Paragraphs: 5.0 5.15768463074 97% => OK
Language errors: 1.0 5.25449101796 19% => OK
Sentences with positive sentiment : 7.0 8.20758483034 85% => OK
Sentences with negative sentiment : 11.0 6.88822355289 160% => OK
Sentences with neutral sentiment: 6.0 4.67664670659 128% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.188668659402 0.218282227539 86% => OK
Sentence topic coherence: 0.0518005225729 0.0743258471296 70% => OK
Sentence topic coherence SD: 0.0543507432708 0.0701772020484 77% => OK
Paragraph topic coherence: 0.114627107703 0.128457276422 89% => OK
Paragraph topic coherence SD: 0.0583270761552 0.0628817314937 93% => OK
Essay readability:
automated_readability_index: 13.2 14.3799401198 92% => Automated_readability_index is low.
flesch_reading_ease: 49.15 48.3550499002 102% => OK
smog_index: 8.8 7.1628742515 123% => OK
flesch_kincaid_grade: 11.9 12.197005988 98% => OK
coleman_liau_index: 11.96 12.5979740519 95% => OK
dale_chall_readability_score: 8.04 8.32208582834 97% => OK
difficult_words: 112.0 98.500998004 114% => OK
linsear_write_formula: 8.5 12.3882235529 69% => OK
gunning_fog: 10.8 11.1389221557 97% => OK
text_standard: 9.0 11.9071856287 76% => OK
What are above readability scores?
---------------------
Rates: 58.33 out of 100
Scores by essay e-grader: 3.5 Out of 6
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.