The following memorandum is from the business manager of Happy Pancake
House restaurants.
"Butter has now been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. Only about 2 percent of customers have filed a formal complaint, indicating that an average of 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who ask for butter do not complain when they are given margarine instead. Clearly, either these customers cannot distinguish butter from margarine or they use the term 'butter' to refer to either butter or margarine. Thus, to avoid the expense of purchasing butter, the Happy Pancake House should extend this cost-saving change to its restaurants throughout the rest of the country."
Write a response in which you examine the stated and/or unstated assumptions of the argument. Be sure to explain how the argument depends on these assumptions and what the implications are for the argument if the assumptions prove unwarranted.
The memorandum sent by the business manager of Happy Pancake House restaurants suggests that the restaurant shall purchase margarine instead of butter across all its locations to provide for cost-savings. The author believes that this change in the ingredients does not effect the customer satisfaction based on the sparse number of complains and the report made by the servers of the Pankake House. The author’s argument however is based on various assumptions whihc have implications on such claim made by the author.
First of all, the author makes an argument that only abut 2 percent of the customers have filed a formal complaint in relation to the changes made. However, such assumption might not hold true as there might me many other customers who were not willing to complain or might missed complaining due to the circumstances. Customers might be in haste and so they may not have complained about the change in Quality. It might also be possible that the customers who were not satisfied with the change in Quality or taste may have just opted a new restuarant without complaining. In this case the manager of the Happy Pancake House will never know the lost customer.
Secondly, the author claims that many servers reported that the customers do not raise a complaint with them when they serve them with margarine when asked for butter. Here, it might be possible that not all the servers have reported the complains raise against them. It is also possible that the servers have actually mistakenly served the customers with butter as asked for. It is also possible that the servers who actually received the complains failed to report them to the higher authority.
Lastly, the author makes the assumption that the customers are unable to distinguish the taste or use the term to refer to both butter or margarine. It might be possible that the managers are undermining the customers intentions who mean butter when asked for butter. The customers may not show thier dislike for butter to the staff directly but it is possible that hey might opt to go to a different restaurant next time due to change in the Quality in the current one.
It is thus evident that the authors claim is made on basis of various assumptions. We shall not be in a position to conclude on the authors claim without further information. A survey may be conducted among the customers on the satisfaction of the changed ingredients. A track of number of customers must also be kept to have a complete picture of the lost customers due to changes in the restaurants cooking.
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Comments
e-rater score report
Attribute Value Ideal
Final score: 4.0 out of 6
Category: Good Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 5 2
No. of Sentences: 19 15
No. of Words: 437 350
No. of Characters: 2098 1500
No. of Different Words: 184 200
Fourth Root of Number of Words: 4.572 4.7
Average Word Length: 4.801 4.6
Word Length SD: 2.605 2.4
No. of Words greater than 5 chars: 145 100
No. of Words greater than 6 chars: 113 80
No. of Words greater than 7 chars: 78 40
No. of Words greater than 8 chars: 50 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 23 21.0
Sentence Length SD: 6.798 7.5
Use of Discourse Markers (%): 0.684 0.12
Sentence-Text Coherence: 0.357 0.35
Sentence-Para Coherence: 0.587 0.50
Sentence-Sentence Coherence: 0.189 0.07
Number of Paragraphs: 5 5
Grammar and spelling errors:
Line 1, column 271, Rule ID: AFFECT_EFFECT[6]
Message: Did you mean 'affect'?
Suggestion: affect
...this change in the ingredients does not effect the customer satisfaction based on the ...
^^^^^^
Line 1, column 401, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...de by the servers of the Pankake House. The author’s argument however is based on v...
^^^
Transition Words or Phrases used:
actually, also, but, first, however, if, lastly, may, second, secondly, so, thus, such as, first of all
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 17.0 19.6327345309 87% => OK
Auxiliary verbs: 16.0 12.9520958084 124% => OK
Conjunction : 7.0 11.1786427146 63% => OK
Relative clauses : 20.0 13.6137724551 147% => OK
Pronoun: 31.0 28.8173652695 108% => OK
Preposition: 57.0 55.5748502994 103% => OK
Nominalization: 9.0 16.3942115768 55% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 2140.0 2260.96107784 95% => OK
No of words: 437.0 441.139720559 99% => OK
Chars per words: 4.89702517162 5.12650576532 96% => OK
Fourth root words length: 4.57214883401 4.56307096286 100% => OK
Word Length SD: 2.67306469947 2.78398813304 96% => OK
Unique words: 192.0 204.123752495 94% => More unique words wanted.
Unique words percentage: 0.439359267735 0.468620217663 94% => More unique words wanted or less content wanted.
syllable_count: 658.8 705.55239521 93% => OK
avg_syllables_per_word: 1.5 1.59920159681 94% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 4.96107784431 141% => OK
Article: 9.0 8.76447105788 103% => OK
Subordination: 0.0 2.70958083832 0% => More adverbial clause wanted.
Conjunction: 0.0 1.67365269461 0% => OK
Preposition: 1.0 4.22255489022 24% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 19.0 19.7664670659 96% => OK
Sentence length: 23.0 22.8473053892 101% => OK
Sentence length SD: 39.3975405957 57.8364921388 68% => OK
Chars per sentence: 112.631578947 119.503703932 94% => OK
Words per sentence: 23.0 23.324526521 99% => OK
Discourse Markers: 5.42105263158 5.70786347227 95% => OK
Paragraphs: 5.0 5.15768463074 97% => OK
Language errors: 2.0 5.25449101796 38% => OK
Sentences with positive sentiment : 7.0 8.20758483034 85% => OK
Sentences with negative sentiment : 9.0 6.88822355289 131% => OK
Sentences with neutral sentiment: 3.0 4.67664670659 64% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.209932725669 0.218282227539 96% => OK
Sentence topic coherence: 0.0720639063335 0.0743258471296 97% => OK
Sentence topic coherence SD: 0.0823660211836 0.0701772020484 117% => OK
Paragraph topic coherence: 0.124946846135 0.128457276422 97% => OK
Paragraph topic coherence SD: 0.0616632122067 0.0628817314937 98% => OK
Essay readability:
automated_readability_index: 13.1 14.3799401198 91% => Automated_readability_index is low.
flesch_reading_ease: 56.59 48.3550499002 117% => OK
smog_index: 3.1 7.1628742515 43% => Smog_index is low.
flesch_kincaid_grade: 11.1 12.197005988 91% => OK
coleman_liau_index: 11.44 12.5979740519 91% => OK
dale_chall_readability_score: 7.78 8.32208582834 93% => OK
difficult_words: 83.0 98.500998004 84% => More difficult words wanted.
linsear_write_formula: 13.5 12.3882235529 109% => OK
gunning_fog: 11.2 11.1389221557 101% => OK
text_standard: 14.0 11.9071856287 118% => OK
What are above readability scores?
---------------------
Rates: 66.67 out of 100
Scores by essay e-grader: 4.0 Out of 6
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.