The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel s customer service The same questionnaire was given to 100 guests in the years 2005 and 2010

The pie charts compare the percentages of visitors rated the Parkway Hotel’s customer service in two distinct years 2005 and 2010.
It is clear that the percentages of excellent and good responses from visitors increased significantly over the period of 5 years. By contrast, the numbers of the hotel’s guests who rated satisfactory or lower dropped considerably.
In 2005, there was a small number of guests to the Parkway Hotel felt excellent or good about the customer service of the hotel, the figures were just 5% and 14% respectively. Over the following 5 years, this numbers rose dramatically to 28% and 39%.
By contrast, we can see that the percentages of the other three levels of visitors’ satisfaction fell. It is noticeable that the proportion of the hotel’s guests thought customer service very poor dropped from 15% in 2005 to only 4% in 2010. The figures for satisfactory and poor also decreased to 17% and 12% respectively.