You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it.
• why you went to the shop/office
• how the employees behaved to offend you
• what you expect the company to do
Dear Sir or Madam,
I am writing to register a complaint with you regarding poor service, and the rude attitude by your stuff that I experienced last Monday when I visited your shop. I am hoping you would take proper steps so that no other customer feel humiliated the way I did.
I went to your shop on Monday, 24th November, with the intention of purchasing a microwave oven for my home. While I was in your shop, not a single employee approached and offered me any assistance! They were watching a soap opera on the television and were fully focused on the show. I decided to ask one of the employees for help but he showed no interest to help me. He was actually rude when I asked him what type of microwave oven were available in the shop and if he could assist me. He pointed out his finger to another employee and this gesture was extremely awkward. I wasn't there to ask a favour, rather purchase a product and the unprofessional employees you have are surely going to cost your business.
I regret to have been in your shop and will never be there. However, you should know how poorly your staffs treat your customers. I am hoping you would take initiatives to offer better customer experience in the future by hiring more professional employees.
Yours faithfully,
Grammar and spelling errors:
Line 5, column 1, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...tomer feel humiliated the way I did. I went to your shop on Monday, 24th Novem...
^
Line 5, column 579, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: wasn't
...d this gesture was extremely awkward. I wasnt there to ask a favour, rather purchase ...
^^^^^
Line 5, column 676, Rule ID: HAVE_PART_AGREEMENT[1]
Message: Use past participle here: 'been'.
Suggestion: been
...d the unprofessional employees you have are surely going to cost your business. ...
^^^
Line 7, column 3, Rule ID: ADMIT_ENJOY_VB[2]
Message: This verb is used with the gerund form: 'regret having'.
Suggestion: regret having
...urely going to cost your business. I regret to have been in your shop and will never be the...
^^^^^^^^^^^^^^
Transition Words or Phrases used:
actually, but, however, if, regarding, so, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 9.0 7.48453608247 120% => OK
Auxiliary verbs: 5.0 4.92783505155 101% => OK
Conjunction : 9.0 5.05154639175 178% => OK
Relative clauses : 4.0 3.03092783505 132% => OK
Pronoun: 40.0 32.9175257732 122% => Less pronouns wanted
Preposition: 25.0 26.3917525773 95% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 1058.0 937.175257732 113% => OK
No of words: 230.0 206.0 112% => OK
Chars per words: 4.6 4.54256449028 101% => OK
Fourth root words length: 3.89432290496 3.78020617076 103% => OK
Word Length SD: 2.61716018046 2.54303337028 103% => OK
Unique words: 144.0 127.690721649 113% => OK
Unique words percentage: 0.626086956522 0.622605031667 101% => OK
syllable_count: 334.8 290.88556701 115% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 12.0 9.13402061856 131% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 11.0 12.6804123711 87% => OK
Sentence length: 20.0 16.3608247423 122% => The Avg. Sentence Length is relatively long.
Sentence length SD: 45.6407316866 44.8134815571 102% => OK
Chars per sentence: 96.1818181818 76.5299724578 126% => OK
Words per sentence: 20.9090909091 16.8248392259 124% => OK
Discourse Markers: 4.36363636364 4.34317383033 100% => OK
Paragraphs: 3.0 4.29896907216 70% => More paragraphs wanted.
Language errors: 4.0 2.54639175258 157% => OK
Sentences with positive sentiment : 6.0 7.41237113402 81% => OK
Sentences with negative sentiment : 5.0 1.49484536082 334% => Less negative sentences wanted.
Sentences with neutral sentiment: 1.0 3.94845360825 25% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.186171297006 0.216113520407 86% => OK
Sentence topic coherence: 0.0692167090872 0.0766984524023 90% => OK
Sentence topic coherence SD: 0.0529987517436 0.0603063233224 88% => OK
Paragraph topic coherence: 0.144707041669 0.12726935374 114% => OK
Paragraph topic coherence SD: 0.0302738183762 0.0580467560999 52% => OK
Essay readability:
automated_readability_index: 10.7 8.37731958763 128% => OK
flesch_reading_ease: 59.64 70.7449484536 84% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 9.9 7.45979381443 133% => OK
coleman_liau_index: 9.4 8.71597938144 108% => OK
dale_chall_readability_score: 8.13 7.59969072165 107% => OK
difficult_words: 51.0 41.2886597938 124% => OK
linsear_write_formula: 13.5 8.62886597938 156% => OK
gunning_fog: 10.0 8.54432989691 117% => OK
text_standard: 10.0 8.15463917526 123% => OK
What are above readability scores?
---------------------
Rates: 89.8876404494 out of 100
Scores by essay e-grader: 8.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.