You have bought an item of clothing at an online store. However, when the item arrived it was the wrong size and colour. Write a letter to the customer service manager of the company. In your letter•describe the problem•say how you feel about this•
Dear The Customer Service Manager,
I am writing this letter to complain about the shoe i bought from your online store yesterday.
it was a pair of brown, 42-sized Nike costing me $120 including taxes and delivery to my home address. However, when the parcel arrived my door this morning, i opened the package and found totally different shoes. What i received were black shoes and its size were 36. Moreover, it was not Nike brand, instead the shoes were of an unknown brand, possibly from China.
I completely disappointed with this purchase, which should be a gift to my daughter on her birthday today. Right now, I am not sure where the fault comes from, but I am going to send this parcel back to you and i would like to ask you to send a replacement as urgent as possible. Otherwise, please refund if the goods I ordered are out of stock.
I look forward to receiving your prompt response.
Your faithfully,
Tuan
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Grammar and spelling errors:
Line 5, column 53, Rule ID: I_LOWERCASE[2]
Message: Did you mean 'I'?
Suggestion: I
... this letter to complain about the shoe i bought from your online store yesterday...
^
Line 9, column 1, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: It
...from your online store yesterday. it was a pair of brown, 42-sized Nike cost...
^^
Line 9, column 157, Rule ID: I_LOWERCASE[2]
Message: Did you mean 'I'?
Suggestion: I
...he parcel arrived my door this morning, i opened the package and found totally di...
^
Line 9, column 218, Rule ID: I_LOWERCASE[2]
Message: Did you mean 'I'?
Suggestion: I
...and found totally different shoes. What i received were black shoes and its size ...
^
Line 13, column 212, Rule ID: I_LOWERCASE[2]
Message: Did you mean 'I'?
Suggestion: I
...ing to send this parcel back to you and i would like to ask you to send a replace...
^
Line 13, column 347, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...f the goods I ordered are out of stock. I look forward to receiving your prompt ...
^^^^^^^
Transition Words or Phrases used:
but, however, if, look, moreover
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.48453608247 94% => OK
Auxiliary verbs: 2.0 4.92783505155 41% => OK
Conjunction : 5.0 5.05154639175 99% => OK
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 27.0 32.9175257732 82% => OK
Preposition: 18.0 26.3917525773 68% => OK
Nominalization: 1.0 3.85567010309 26% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 781.0 937.175257732 83% => OK
No of words: 165.0 206.0 80% => More content wanted.
Chars per words: 4.73333333333 4.54256449028 104% => OK
Fourth root words length: 3.58402463422 3.78020617076 95% => OK
Word Length SD: 2.48274855836 2.54303337028 98% => OK
Unique words: 114.0 127.690721649 89% => More unique words wanted.
Unique words percentage: 0.690909090909 0.622605031667 111% => OK
syllable_count: 228.6 290.88556701 79% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 8.0 9.13402061856 88% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 0.0 1.44329896907 0% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 10.0 12.6804123711 79% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 16.0 16.3608247423 98% => OK
Sentence length SD: 41.8879457601 44.8134815571 93% => OK
Chars per sentence: 78.1 76.5299724578 102% => OK
Words per sentence: 16.5 16.8248392259 98% => OK
Discourse Markers: 3.2 4.34317383033 74% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 6.0 2.54639175258 236% => Less language errors wanted.
Sentences with positive sentiment : 4.0 7.41237113402 54% => More positive sentences wanted.
Sentences with negative sentiment : 1.0 1.49484536082 67% => OK
Sentences with neutral sentiment: 5.0 3.94845360825 127% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.214385589404 0.216113520407 99% => OK
Sentence topic coherence: 0.0674769148984 0.0766984524023 88% => OK
Sentence topic coherence SD: 0.072060327994 0.0603063233224 119% => OK
Paragraph topic coherence: 0.109967808618 0.12726935374 86% => OK
Paragraph topic coherence SD: 0.0742792747675 0.0580467560999 128% => OK
Essay readability:
automated_readability_index: 9.1 8.37731958763 109% => OK
flesch_reading_ease: 72.16 70.7449484536 102% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 7.2 7.45979381443 97% => OK
coleman_liau_index: 9.86 8.71597938144 113% => OK
dale_chall_readability_score: 7.78 7.59969072165 102% => OK
difficult_words: 35.0 41.2886597938 85% => More difficult words wanted.
linsear_write_formula: 8.0 8.62886597938 93% => OK
gunning_fog: 8.4 8.54432989691 98% => OK
text_standard: 8.0 8.15463917526 98% => OK
What are above readability scores?
---------------------
Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.