The chart and table below show customer satisfaction levels, in the US with airlines and aspects of air travel in 1999,2000 and 2007.
The data depicts how people felt about the service provided by US airlines as well as the satisfaction of five categories for 1999,2000 and 2007
Overall, it can be manifested that levels of satisfaction were quite high throughout the period and it augmented during the years.Notably, the customers were the most satisfied with the service from airlines staff
First of all, the satisfaction with majority of the airlines was comparatively more and the levels rose slightly from two-third of the total percentage in 1999 to 72% in 2007.While,the percentage of dissatisfied customers fell from 32% to 24% respectively.
Secondly, the customers were the most satisfied with the politeness of airline staff and the least satisfied with the seating. According to the 2007 polls only 47 % of the travellers felt the seats were comfortable. In contrast, satisfaction with staff remained fairly stable at around 90% during the period, and had arise in the case of schedule (75% to 79 % ) interestingly the biggest increase in satisfaction was with the ticket prices, where the figures ameliorated by 20 % to 65 % in 2007.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-07-02 | Vindictassas | view |
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Comments
When it comes to measuring…
When it comes to measuring the success of a business, customer satisfaction levels are a key metric to consider. A satisfied customer is more likely to be a repeat customer, and they are also more likely to recommend the business to others. But why is building a powerful customer connection important in the first place? One great resource to check out is this blog post from Helpware, which outlines some of the key reasons why building a strong customer connection should be a priority for all businesses: https://www.helpware.com/blog/why-is-building-a-powerful-customer-conne… . Overall, building a powerful customer connection is critical for businesses that want to succeed in today's competitive landscape. I encourage everyone to check out the blog post linked above for more insights and tips on how to build strong customer connections.
Grammar and spelling errors:
Line 3, column 131, Rule ID: SENTENCE_WHITESPACE
Message: Add a space between sentences
Suggestion: Notably
...eriod and it augmented during the years.Notably, the customers were the most satisfied ...
^^^^^^^
Line 3, column 214, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ied with the service from airlines staff First of all, the satisfaction with maj...
^^^^^
Line 5, column 14, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ce from airlines staff First of all, the satisfaction with majority of the ai...
^^
Line 5, column 177, Rule ID: SENTENCE_WHITESPACE
Message: Add a space between sentences
Suggestion: While
...total percentage in 1999 to 72% in 2007.While,the percentage of dissatisfied customer...
^^^^^
Line 5, column 177, Rule ID: SENTENCE_FRAGMENT[1]
Message: “While” at the beginning of a sentence requires a 2nd clause. Maybe a comma, question or exclamation mark is missing, or the sentence is incomplete and should be joined with the following sentence.
...total percentage in 1999 to 72% in 2007.While,the percentage of dissatisfied customer...
^^^^^
Line 5, column 182, Rule ID: COMMA_PARENTHESIS_WHITESPACE
Message: Put a space after the comma
Suggestion: , the
... percentage in 1999 to 72% in 2007.While,the percentage of dissatisfied customers fe...
^^^^
Line 7, column 318, Rule ID: HAD_VBP[1]
Message: Possible agreement error -- use past participle here: 'arisen'.
Suggestion: arisen
...t around 90% during the period, and had arise in the case of schedule 75% to 79 % in...
^^^^^
Line 7, column 318, Rule ID: HAVE_PART_AGREEMENT[1]
Message: Use past participle here: 'arisen'.
Suggestion: arisen
...t around 90% during the period, and had arise in the case of schedule 75% to 79 % in...
^^^^^
Line 7, column 359, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...rise in the case of schedule 75% to 79 % interestingly the biggest increase in sa...
^^
Transition Words or Phrases used:
first, if, second, secondly, third, well, while, in contrast, as well as, first of all
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.0 100% => OK
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 5.0 6.8 74% => OK
Relative clauses : 2.0 3.15609756098 63% => OK
Pronoun: 4.0 5.60731707317 71% => OK
Preposition: 37.0 33.7804878049 110% => OK
Nominalization: 5.0 3.97073170732 126% => OK
Performance on vocabulary words:
No of characters: 938.0 965.302439024 97% => OK
No of words: 179.0 196.424390244 91% => More content wanted.
Chars per words: 5.24022346369 4.92477711251 106% => OK
Fourth root words length: 3.65774358864 3.73543355544 98% => OK
Word Length SD: 3.13305904899 2.65546596893 118% => OK
Unique words: 102.0 106.607317073 96% => OK
Unique words percentage: 0.569832402235 0.547539520022 104% => OK
syllable_count: 274.5 283.868780488 97% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 5.0 4.33902439024 115% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 2.0 3.36585365854 59% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 4.0 8.94146341463 45% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 44.0 22.4926829268 196% => The Avg. Sentence Length is relatively long.
Sentence length SD: 211.085882996 43.030603864 491% => The lengths of sentences changed so frequently.
Chars per sentence: 234.5 112.824112599 208% => Less chars_per_sentence wanted.
Words per sentence: 44.75 22.9334400587 195% => OK
Discourse Markers: 21.5 5.23603664747 411% => Less transition words/phrases wanted.
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 9.0 1.69756097561 530% => Less language errors wanted.
Sentences with positive sentiment : 4.0 3.70975609756 108% => OK
Sentences with negative sentiment : 0.0 1.13902439024 0% => More negative sentences wanted.
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.312738728197 0.215688989381 145% => OK
Sentence topic coherence: 0.158944385309 0.103423049105 154% => OK
Sentence topic coherence SD: 0.0773574482996 0.0843802449381 92% => OK
Paragraph topic coherence: 0.183278468735 0.15604864568 117% => OK
Paragraph topic coherence SD: 0.0271745083765 0.0819641961636 33% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 25.6 13.2329268293 193% => OK
flesch_reading_ease: 35.28 61.2550243902 58% => Flesch_reading_ease is low.
smog_index: 14.6 6.51609756098 224% => Smog_index is high.
flesch_kincaid_grade: 19.3 10.3012195122 187% => OK
coleman_liau_index: 14.0 11.4140731707 123% => OK
dale_chall_readability_score: 9.52 8.06136585366 118% => OK
difficult_words: 42.0 40.7170731707 103% => OK
linsear_write_formula: 61.0 11.4329268293 534% => Linsear_write_formula is high.
gunning_fog: 19.6 10.9970731707 178% => OK
text_standard: 20.0 11.0658536585 181% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.