You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as: Dear Sir or Madam,
Dear Sir,
This letter is to share unpleasant experience i had in your restaturant last week.
I had prior appointment in your restaurant for 6th January and i booked table for eight to celebrate my daugther's birthday. At the time of booking appointment, I pre-ordered birthday cake and suprise birthday card. However, when we reached the restaurnat, manager couldn't find our name in reserved list and we had to wait for the table for 30 minutes. Furthermore, when I enquired about my special request, staff couldn't find it in the system hence it cannot be fulfilled. Secondly, while we were having our dinner, there was no one to attend to us and for every small request requests, like to get water or tea, we had to wait for long period of time.
I chose your restaurant for this special occasion based on excellent online review on service and food. I expect you will look into problems in your current reservation process. In addition, please review and improve customer service.
I expect better customer expericne next time and I am sure this feedback will help your restaurant to improve further.
Regards,
Shailabh
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Comments
Essay evaluations by e-grader
Grammar and spelling errors:
Line 3, column 47, Rule ID: I_LOWERCASE[2]
Message: Did you mean 'I'?
Suggestion: I
...etter is to share unpleasant experience i had in your restaturant last week. I h...
^
Line 4, column 64, Rule ID: I_LOWERCASE[2]
Message: Did you mean 'I'?
Suggestion: I
... in your restaurant for 6th January and i booked table for eight to celebrate my ...
^
Line 4, column 264, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: couldn't
...when we reached the restaurnat, manager couldnt find our name in reserved list and we h...
^^^^^^^
Line 4, column 413, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: couldn't
...nquired about my special request, staff couldnt find it in the system hence it cannot b...
^^^^^^^
Line 4, column 637, Rule ID: PERIOD_OF_TIME[1]
Message: Use simply 'period'.
Suggestion: period
...t water or tea, we had to wait for long period of time. I chose your restaurant for this spe...
^^^^^^^^^^^^^^
Line 10, column 1, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...improve further. Regards, Shailabh
^^
Transition Words or Phrases used:
furthermore, hence, however, look, second, secondly, while, in addition
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 7.48453608247 53% => More to be verbs wanted.
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 8.0 5.05154639175 158% => OK
Relative clauses : 2.0 3.03092783505 66% => OK
Pronoun: 29.0 32.9175257732 88% => OK
Preposition: 22.0 26.3917525773 83% => OK
Nominalization: 5.0 3.85567010309 130% => OK
Performance on vocabulary words:
No of characters: 945.0 937.175257732 101% => OK
No of words: 191.0 206.0 93% => More content wanted.
Chars per words: 4.94764397906 4.54256449028 109% => OK
Fourth root words length: 3.71756304063 3.78020617076 98% => OK
Word Length SD: 2.68590980029 2.54303337028 106% => OK
Unique words: 124.0 127.690721649 97% => OK
Unique words percentage: 0.649214659686 0.622605031667 104% => OK
syllable_count: 283.5 290.88556701 97% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 9.13402061856 77% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 3.0 1.83505154639 163% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 3.0 1.44329896907 208% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 10.0 12.6804123711 79% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 19.0 16.3608247423 116% => OK
Sentence length SD: 40.7899274554 44.8134815571 91% => OK
Chars per sentence: 94.5 76.5299724578 123% => OK
Words per sentence: 19.1 16.8248392259 114% => OK
Discourse Markers: 7.1 4.34317383033 163% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 6.0 2.54639175258 236% => Less language errors wanted.
Sentences with positive sentiment : 8.0 7.41237113402 108% => OK
Sentences with negative sentiment : 1.0 1.49484536082 67% => OK
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.140939696065 0.216113520407 65% => OK
Sentence topic coherence: 0.048689744324 0.0766984524023 63% => OK
Sentence topic coherence SD: 0.0398960633602 0.0603063233224 66% => OK
Paragraph topic coherence: 0.087671517956 0.12726935374 69% => OK
Paragraph topic coherence SD: 0.0272979437519 0.0580467560999 47% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 11.4 8.37731958763 136% => OK
flesch_reading_ease: 60.65 70.7449484536 86% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 9.5 7.45979381443 127% => OK
coleman_liau_index: 11.43 8.71597938144 131% => OK
dale_chall_readability_score: 8.13 7.59969072165 107% => OK
difficult_words: 43.0 41.2886597938 104% => OK
linsear_write_formula: 7.5 8.62886597938 87% => OK
gunning_fog: 9.6 8.54432989691 112% => OK
text_standard: 10.0 8.15463917526 123% => OK
What are above readability scores?
---------------------
Rates: 89.8876404494 out of 100
Scores by essay e-grader: 8.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.
Grammar and spelling errors:
Line 3, column 47, Rule ID: I_LOWERCASE[2]
Message: Did you mean 'I'?
Suggestion: I
...etter is to share unpleasant experience i had in your restaturant last week. I h...
^
Line 4, column 64, Rule ID: I_LOWERCASE[2]
Message: Did you mean 'I'?
Suggestion: I
... in your restaurant for 6th January and i booked table for eight to celebrate my ...
^
Line 4, column 264, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: couldn't
...when we reached the restaurnat, manager couldnt find our name in reserved list and we h...
^^^^^^^
Line 4, column 413, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: couldn't
...nquired about my special request, staff couldnt find it in the system hence it cannot b...
^^^^^^^
Line 4, column 637, Rule ID: PERIOD_OF_TIME[1]
Message: Use simply 'period'.
Suggestion: period
...t water or tea, we had to wait for long period of time. I chose your restaurant for this spe...
^^^^^^^^^^^^^^
Line 10, column 1, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...improve further. Regards, Shailabh
^^
Transition Words or Phrases used:
furthermore, hence, however, look, second, secondly, while, in addition
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 7.48453608247 53% => More to be verbs wanted.
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 8.0 5.05154639175 158% => OK
Relative clauses : 2.0 3.03092783505 66% => OK
Pronoun: 29.0 32.9175257732 88% => OK
Preposition: 22.0 26.3917525773 83% => OK
Nominalization: 5.0 3.85567010309 130% => OK
Performance on vocabulary words:
No of characters: 945.0 937.175257732 101% => OK
No of words: 191.0 206.0 93% => More content wanted.
Chars per words: 4.94764397906 4.54256449028 109% => OK
Fourth root words length: 3.71756304063 3.78020617076 98% => OK
Word Length SD: 2.68590980029 2.54303337028 106% => OK
Unique words: 124.0 127.690721649 97% => OK
Unique words percentage: 0.649214659686 0.622605031667 104% => OK
syllable_count: 283.5 290.88556701 97% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 9.13402061856 77% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 3.0 1.83505154639 163% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 3.0 1.44329896907 208% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 10.0 12.6804123711 79% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 19.0 16.3608247423 116% => OK
Sentence length SD: 40.7899274554 44.8134815571 91% => OK
Chars per sentence: 94.5 76.5299724578 123% => OK
Words per sentence: 19.1 16.8248392259 114% => OK
Discourse Markers: 7.1 4.34317383033 163% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 6.0 2.54639175258 236% => Less language errors wanted.
Sentences with positive sentiment : 8.0 7.41237113402 108% => OK
Sentences with negative sentiment : 1.0 1.49484536082 67% => OK
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.140939696065 0.216113520407 65% => OK
Sentence topic coherence: 0.048689744324 0.0766984524023 63% => OK
Sentence topic coherence SD: 0.0398960633602 0.0603063233224 66% => OK
Paragraph topic coherence: 0.087671517956 0.12726935374 69% => OK
Paragraph topic coherence SD: 0.0272979437519 0.0580467560999 47% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 11.4 8.37731958763 136% => OK
flesch_reading_ease: 60.65 70.7449484536 86% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 9.5 7.45979381443 127% => OK
coleman_liau_index: 11.43 8.71597938144 131% => OK
dale_chall_readability_score: 8.13 7.59969072165 107% => OK
difficult_words: 43.0 41.2886597938 104% => OK
linsear_write_formula: 7.5 8.62886597938 87% => OK
gunning_fog: 9.6 8.54432989691 112% => OK
text_standard: 10.0 8.15463917526 123% => OK
What are above readability scores?
---------------------
Rates: 89.8876404494 out of 100
Scores by essay e-grader: 8.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.