The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel s customer service The same questionnaire was given to 100 guests in the years 2005 and 2010 Summarise the information by selecting and

The pie charts compare the figures in terms of the survey that rates of customer service in Parkway hotel in 200 and 2010. (100 guests are involved to survey in each year.)

In general, what stands out from the charts is that 'Satisfactory' was ranked first and 'Excellent' is last on the list in 2005. In 2010, on the other hand, the first place is 'Good' while 'Very poor' is ranked last.

Looking at the details, in 2005, the biggest figure was by far 'Satisfactory' which was just under half percentage (45%), followed by 21% of 'Poor' was assessed. Surprisingly, the figures for 'Very good' and 'Good' are similar at 15% and 14% respectively.

By contrast, most people evaluated the hotel service as 'Good', accounting for just over one-third (39%) in 2010. compare to 2005, 'Excellent' was ranked second at 28% while 'Very poor' was last on the list, constituting 4% in the same period.