There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved
Dear Mr. Hasani,
I am writing with regards to the recent complaint about the reception sector. As you know, the first place which visitors attend is the reception area at the entrance of the company and is considered to be the start point for our customer. In fact, this area and its performance could play a critical role in visitor satisfaction.
The first and the main problem that has been arisen is related to the way that staff treats to visitors. Most of the visitors’ compline that there is no one to answer their question and guide them. Another problem is defined by the absence of guidance sign such as a map of the company.
It is clear that in order to attract more customer, we should provide a positive attitude for new visitors. As I said, the reception area can be one of the most important parts of the company, as it is the first place in our company when visitors enter.
To improve the function of this sector, there are some effective suggestions. At first, our staff should be trained on how to behave and how to treat in front of new visitors. Another thing is providing some beneficial booklet and brochure about our company, our products, introducing management team and also, a detailed map which included different parts of the company.
I look forward to hearing from you and have your comments.
Yours sincerely,
Yalda Asgari.
Transition Words or Phrases used:
also, first, if, look, so, another thing, in fact, such as, you know
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 13.0 7.48453608247 174% => OK
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 8.0 5.05154639175 158% => OK
Relative clauses : 7.0 3.03092783505 231% => Less relative clauses wanted (maybe 'which' is over used).
Pronoun: 24.0 32.9175257732 73% => OK
Preposition: 31.0 26.3917525773 117% => OK
Nominalization: 11.0 3.85567010309 285% => Less nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1139.0 937.175257732 122% => OK
No of words: 239.0 206.0 116% => OK
Chars per words: 4.76569037657 4.54256449028 105% => OK
Fourth root words length: 3.93187294222 3.78020617076 104% => OK
Word Length SD: 2.55583814199 2.54303337028 101% => OK
Unique words: 137.0 127.690721649 107% => OK
Unique words percentage: 0.573221757322 0.622605031667 92% => More unique words wanted or less content wanted.
syllable_count: 350.1 290.88556701 120% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 8.0 9.13402061856 88% => OK
Article: 4.0 0.824742268041 485% => Less articles wanted as sentence beginning.
Subordination: 3.0 1.83505154639 163% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 3.0 1.44329896907 208% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 13.0 12.6804123711 103% => OK
Sentence length: 18.0 16.3608247423 110% => OK
Sentence length SD: 41.3733184467 44.8134815571 92% => OK
Chars per sentence: 87.6153846154 76.5299724578 114% => OK
Words per sentence: 18.3846153846 16.8248392259 109% => OK
Discourse Markers: 5.23076923077 4.34317383033 120% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 8.0 7.41237113402 108% => OK
Sentences with negative sentiment : 3.0 1.49484536082 201% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.260820899784 0.216113520407 121% => OK
Sentence topic coherence: 0.0794980576963 0.0766984524023 104% => OK
Sentence topic coherence SD: 0.0655396917652 0.0603063233224 109% => OK
Paragraph topic coherence: 0.131228253598 0.12726935374 103% => OK
Paragraph topic coherence SD: 0.085724922703 0.0580467560999 148% => OK
Essay readability:
automated_readability_index: 10.2 8.37731958763 122% => OK
flesch_reading_ease: 61.67 70.7449484536 87% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 9.1 7.45979381443 122% => OK
coleman_liau_index: 10.39 8.71597938144 119% => OK
dale_chall_readability_score: 7.96 7.59969072165 105% => OK
difficult_words: 52.0 41.2886597938 126% => OK
linsear_write_formula: 10.5 8.62886597938 122% => OK
gunning_fog: 9.2 8.54432989691 108% => OK
text_standard: 11.0 8.15463917526 135% => OK
What are above readability scores?
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Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.